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Customer Support Agent (Chinese Simplified)
Full Time 8 Months Ago
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Only External Postings is Hiring a Customer Support Agent (Chinese Simplified) Near Seattle, WA

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is currently looking for a Customer Support Agent (Chinese Mandarin fluency required) to be part of their team.

The Customer Support Agent is a professional Individual contributor position that has a passion for helping better our end customer experience. The Customer Service Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience This role will align to the current work from home framework and will eventually transition to an on-site position at the Bellevue location.

Responsibilities:

  • Deliver world-class customer service by following established departmental policies, processes, and standards
  • Manage and respond to customer support tickets within the established SLA and performance guidelines
  • Respond to customer tickets with relevant information and directions in an organized and concise manner
  • Troubleshoot issues to help diagnose problems. Collaborate effectively to work through the troubleshooting process, ensuring customer problem resolution
  • Demonstrates functional skill in communicating and explaining information to the customer with focus on first-call resolution
  • Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
  • Consistently meet and exceed customer satisfaction and productivity metrics
  • Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast-paced, structured, dynamic and high- transaction environment
  • Coordinate internally with other teams as needed to provide feedback and help resolve issues
  • May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
  • May be assigned to assist in ticket queues as needed
  • Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
  • Additional duties and special projects as assigned

Qualifications:

  • One year or more customer service experience preferred
  • Associates degree or equivalent or relevant experience. Bachelor’s degree preferred

Skills:

  • Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
  • Some online game knowledge and experience preferred
  • Written fluency in Chinese Mandarin and English languages
  • Have a customer focus mindset - career orientation towards customer service
  • Typing Abilities > 40 WPM required
  • Ability to maintain composure in stressful situations
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong problem-solving skills
  • Ability to function well in a high-paced, metric driven and at times stressful environment
  • Proficient with Microsoft Office Suite or related software.

Work Environment

  • The work environment is usually a traditional office, indoor setting with no exposure to outside elements.
  • This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.
  • This position requires no travel.

FLSA - Job Classification: Non-Exempt

Location: Bellevue, WA

Blueprint wants you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We also believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

  • Medical, dental, and vision coverage
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Personal paid Volunteer time to support our community
  • Contribute to one of our Employee Affinity Groups
  • Opportunities for professional growth and development

Blueprint Technologies is an equal opportunity employer where employment is based on merit, qualifications, and professional competence

Job Summary

JOB TYPE

Full Time

POST DATE

07/27/2022

EXPIRATION DATE

01/05/2023

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The job skills required for Customer Support Agent (Chinese Simplified) include Customer Service, Troubleshooting, Products and Services, Customer Support, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent (Chinese Simplified). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent (Chinese Simplified). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Agent (Chinese Simplified) positions, which can be used as a reference in future career path planning. As a Customer Support Agent (Chinese Simplified), it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent (Chinese Simplified). You can explore the career advancement for a Customer Support Agent (Chinese Simplified) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Agent job description and responsibilities

For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.

01/29/2022: Port Arthur, TX

A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

01/24/2022: Charleston, WV

Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.

01/19/2022: Anaheim, CA

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

01/17/2022: Helena, MT

Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.

02/06/2022: Schenectady, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Agent jobs

They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

03/13/2022: Reno, NV

Agents need to be trained for a wide range of customer service soft skills.

01/21/2022: Baltimore, MD

According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.

03/07/2022: Bakersfield, CA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

03/26/2022: Dothan, AL

Second line support agents must remain calm and be completely understanding with each customer.

02/01/2022: Hialeah, FL

Step 3: View the best colleges and universities for Customer Support Agent.

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