The Challenge

As a Technical Writer, you will build and manage end-user documentation by creating user guides, release documentation, and support portal content. You’ll support the creation of internal resources such as training materials, troubleshooting articles, style guides and templates. 

Your Mission

• Create and manage our knowledge base content including technical support documentation, release materials, and user guides
• Synthesize material into concise language for users and customers to understand easily and fully
• Interface with in-house translators to support the translation of end-user documentation
• Serve as a source of knowledge on product for professional services and program management teams

You Are

You are someone who thrives in a fast-paced, intellectually intense, service-oriented environment and can manage multiple projects at once. You are able to work independently, collaborate with international teams, and fully deliver on all commitments to meet aggressive deadlines. You are also able to communicate complex technical concepts in a clear and concise manner in both written and graphical formats 

Your Experience Includes: 

• Bachelor’s Degree in a technical-adjacent field (CIS, MIS, Engineering, etc.) or professional writing (technical writing, journalism)
• Strong academic or professional writing samples preferred
• At least 2 years of professional writing experience 
• Experience with technical writing tools: Adobe Madcap Flare, Adobe FrameMaker, or Adobe RoboHelp
• Comfort with basic image manipulation (cropping, adding mark-up, etc.)
• Familiarity with agile development 
• Familiarity with HTML/CSS

Extra Awesome

• Enterprise technical writing experience 
• Previous experience with Paligo
• Familiarity with code and bugs found in code 

Resources 

Check out the following to learn more about this role: 

• What is OneTrust? (Video)
• Working at OneTrust (Video)
• Your Ultimate Guide to Careers at OneTrust (Blog)
• @LifeatOneTrust on Instagram
• R&D at OneTrust (Video)
• R&D Culture (Video)

Benefits

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!). 

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program:

• Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices.
• Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Explore a new country with our short- and long-term global mobility program, and go green with commuter program discounts, and in-office perks (free food, drinks, and happy hours, anybody?).
• Career Development: You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.
• Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.
• Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals. 
• Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.