Implementation Consultant

The Challenge

As an Implementation Consultant, you will handle the overall responsibility for the customer relationship by working directly with our strategic customers to enhance their overall user experience with the OneTrust Data Privacy Compliance and Data Governance platform.   

Your Mission

The Implementation Consultant has a clear understanding of the privacy industry, including regulatory environment, and uses this knowledge to support all the primary responsibilities. To thrive in this role, the Implementation Consultant will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform.   

As an Implementation Consultant, you will: 

• Oversee the functional implementation and platform adoption for all customer implementations 
• Support customers and ensure they receive exceptional services throughout the implementation process 

• Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform 
• Understand overall business needs of the customer as they relate to the OneTrust product. Monitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products 
• Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap 
• Consult on both system and regulatory best practices, mentoring other junior colleagues, to advise customers on optimization of privacy, security, and governance programs. · Leverage customer relationships as needed for prospect references 
•  · Work on internal team initiatives 

You Are

You are great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Security and Governance. You are willing to get hands on SAAS solutions and become skilled in implementation and balance customer priorities across several accounts.  

Your Experience Includes: 

• BA/BS in Computer Science, Engineering, Math or related subject   
• 1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives   
• Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers   
• Proven ability to engage across corporate functions (Professional Services, and Product Management)  
• Practical experience in troubleshooting software and web services   
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment   
• Willingness to travel, as job requires (Estimated 10-20%)  

Extra Awesome

• Industry Certifications (CIPP/E, CIPM, GRCP, CPA, CISA, etc.)  
• Functional experience in the field (Privacy or GRC) 

Benefits

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!).  

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program: 

• Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices. 
• Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.  
• Career Development: You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.  
• Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel. 
• Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.  
• Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive. 

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.