Overview

Project Coordinator I, On-Site Services 

Overview/Position Summary 

Act as the communication hub for client needs, order fulfillment, Project Management and Design support while maintaining product inventory.

Responsibilities:  

• Intake all customer requests via client’s database; assign to teams for execution if applicable 
• Update client’s database to record schedule changes while maintaining turnaround time to meet key performance indicators 
• Responsible for professional customer communications within the database, e-mails, phone calls and/or chat in a timely manner. 
• Gather, document, and track details on floor plan updates to reflect furniture deliveries

• Work collaboratively with both internal and external stakeholders to ensure successful project completion. 
• Identify and expedite high level or escalated requests with professionalism and sense of urgency. 
• Ensure each request is completed to customer’s satisfaction
• Overcoming obstacles by providing resources and solutions amidst ambiguity.

Qualifications: 

Education/Experience 

Associates Degree or higher from an accredited college or university preferred. Prior experience will be considered in lieu of a degree. One to three years of customer service experience preferably within an office or account management setting. Prior experience working within a ticketing or customer service queue is a plus.

Knowledge/Skills/Abilities 

• Capable of learning furniture system parts and assembly 
• Capable of learning to read and understand furniture floor plans 

• Strong verbal and written communication skills 
• Must be extremely organized with good time management skills 
• Strong attention to detail required 
• Ability to analyze and problem solve and make decisions with minimal guidance 
• Proficient in office productivity applications (Google suite product, preferred)

• Must be flexible and have a strong sense of urgency
• Ability to provide excellent customer service and foster both internal and external relationships 
• Ability to work independently and in a team environment 

Physical Requirements 

• Seeing, hearing, color perception, clear speech 

• Ability to move distances within the office and warehouse 
• Complex reading and writing, basic math skills 

Working Environment 

• Regularly works with others in person, over the phone and via email 
• Generally works in an office environment around moderate noise 

• Nature of work requires intermittent, unusual hours and some time spent out of the office
• Flexibility to work morning shift

Job Status: Non-exempt