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A Field Support Engineer is the primary technical resource for the Company’s field operations team. Responsible for solving highly complex network related or systems level software problems and/or hardware issues and ultimately responsible for equipment installation, configuration, troubleshooting and support for customer product integrations.
• Resolve customer issues and difficulties in a manner consistent with the Company’s mission, values, and financial objectives.
• Knowledge of and demonstrated ability in electronic equipment and computer hardware and software, including Linux, technical applications, and office.
• Ability to successfully solve anomalies in IP networks, RF transmission and wireless networking, using the diagnostic tools available.
• Maintain accurate records of customer issues and reports
• Maintain an expert level of product knowledge and customer applications
• Listen, understand, and convey customer requirements to both sales and development engineering staff
• Maintain status of ongoing projects, both current and future
• Scripting experience, in languages such as Python, and advanced skills in Excel data manipulation and charting a plus.
• Ability to travel up to 50% to project sites to perform equipment integration, system verification and technical training.
Full Time
$76k-93k (estimate)
06/25/2022
04/23/2024
ondas.com
Palo Alto, CA
<25
The job skills required for Field Support Engineer include Installation, Futures, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Support Engineer positions, which can be used as a reference in future career path planning. As a Field Support Engineer, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Support Engineer. You can explore the career advancement for a Field Support Engineer below and select your interested title to get hiring information.