The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.
Responsible for the management of all aspects of the culinary operation, in accordance with hotel standards. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff.
- • Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations. • Understands associates positions well enough to perform duties in associate’s absence. Understand local contract and adhere to it. • Responsible for the day to day operation for assigned culinary area, to include efficient and effective running of all the kitchen and food production outlets, ensuring operating costs are minimized. • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections. • Responsible to adhere to enforce all proper trash procedures.• Responsible for the supervision, upkeep, safety and cleanliness in food preparation areas, refrigeration and storage areas.• Work with Executive Chef to plan and implement menu development. Produce current and creative dishes that speak to the hotel concepts. • Maintain up to date knowledge of local and international market trends in order to create food products that are relevant, thereby maximizing sales opportunities. • Maintain up to date knowledge of local competitor’s food production and offerings. • Work with Sales to assist in promotion of public events, in-house events, site visits, tasting, etc.• Work with the Director of Procurement to maintain control of the standards for purchasing and receiving items. Test and evaluate products for quality, paying attention to yield, holding, market pricing and waste. • Control requisitioning of food quantities by forecasting volume to achieve maximum profitability by avoiding over/under production. • Assist in budgeting process. Control overheads and achieve budget throughout the year. Report all variances from budget with reason and recommend corrective action. • Manage day to day operation to consistently inspect all food services to ensure that the correct standards are being maintained. Responsible for ensuring a high food quality and presentation.• Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. • Communicates daily with Executive Chef & Executive Steward to discuss daily events, business forecast, special projects and status of stewarding associates.• Supervise the kitchen sanitation operation and timing of service out of the kitchen and into all outlet areas. Ensures prompt delivery and quality control from point of departure to arrival. • Responsible for ensuring that all financial and personnel related administrative duties are completed accurately and on time in accordance with company policies and procedures. i.e.) invoices, payroll, prep sheets, requisitions• Responsible to create recipe decks, costing sheets and allergy guides for all menus and food outlets. • Schedule and conduct daily/weekly walk-throughs. Responsible to maintain all equipment to a high standard. Work with Engineering to submit work order and scheduling of maintenance. • Schedule and conduct monthly food and beverage inventories.• Review staffing levels to ensure guests service, operational needs and financial objectives are met. Ensures and maintains productivity level of associates. • Executes all necessary setup instructions on BEO/REOs for events. Handles all special requests and pop ups as needed.• Recruit and interview team members. Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance. • Responsible to conduct daily stand up meeting with associates to ensure relevant information is communicated. • Assist in developing specific goals and plans to prioritize, organize and accomplish set goals. • Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making. • Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention. • Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments. • Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.• Conduct/attend all required department trainings and meetings.• Perform any other duties required by senior management.
- • Candidate must have at least 3 years’ experience in a kitchen leadership capacity and excellent knowledge of current culinary trends.• Large convention hotel / high volume business experience strongly preferred.• Bachelor’s Degree or Equivalent.• Union environment experience preferred.• Must be competent in culinary creativity as demonstrated by cooking test.• Strong knowledge of food cost and inventories.• Must possess the ability to handle stressful and busy hotel operations.• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.• Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests.• Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food, and beverage cost controls.• Strong computer and technical skills to include on-line purchasing systems.• Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps if necessary.• Demonstrated ability to mentor and develop growing talent for the company.• Demonstrated ability to handle progressive discipline/coaching discussions.• Proven ability to engage associates at all levels.• Demonstrated ability to work with Sales and Catering leadership.• This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. • Must meet standards of appearance and maintain a high level of personal hygiene at all time. • Must be passionate about providing warm, engaging and personalized service.• Serve Safe certified food manager | Unexpired TIPs required.• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.• Candidate must have extensive hands-on food and beverage knowledge and experience including managing multiple outlets, banquets, inventories, menu development and P&L responsibilities.• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.• Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to firstname.lastname@example.org.