Overview

Tempe at ASU

MODERN ELEGANCE WITH TEMPE CHARM

Set to open in Spring 2023, Omni Tempe Hotel at ASU will amplify Tempe’s revitalized downtown area, and bring some of the largest conference and meeting space to the city. The hotel will feature 330 guest rooms, including 11 suites, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of flexible indoor and outdoor meeting space with expansive views of the ASU campus and the Arizona cityscape. Whether you are looking for a destination for your weekend getaway, a meeting room or event space for a conference or wedding, the Omni Tempe Hotel at ASU is sure to meet the needs of the most refined travelers.

Job Description

Typically with a minimum of 5 years of selling experience, this individual will promote the Hotel’s services locally and nationally to prospective clients seeking a NEW hotel and event experience; to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective guests and negotiate guest contracts for Hotel rooms, F&B services, meeting services, catering services, events, and convention services, in coordination with Catering, Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive and productive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues and occupancy.

This position is part of the Omni Hotels & Resorts Sales Incentive plan, and has the potential to earn 'work from home' days!

Responsibilities

Pre-Opening Hotel Specific Duties and Functions:

• Perform in work environment with extensive use of phone and email communications and extended periods at a desk or workstation
• Local, interstate and airline travel necessary to develop guest relationships and Hotel brand, including trade shows, client meetings, and team travel, often at discretion of Sales Manager to determine best use of Hotel resources for developing business
• Work schedule is generally weekday business hours, with approval of Hotel management, and with additional evening or weekend guest relationship-building meetings or activities at discretion of Sales Manager
• Additional marketing or guest service assignments as directed by Hotel Management
• Occasional lifting, standing, bending in order to assist guests or operations teams with unexpected changes to setups for events, meetings, and banquets. Regular walking throughout Hotel to interact with other departments, for meetings and oversight of events, and for property tours
• Assistance with non-sales specific tasks required during pre-opening to include, not limited to setup of guest rooms, event space, office space, etc.
• Comply with the requirements of the construction environment including safety training and required safety apparel
• Work in a small office setting (pre-opening) assisting with the general upkeep, answering phones and assisting in other weekly, daily tasks.

Essential Duties and Functions:

• Actively solicit new clients within a designated market segment seeking group opportunities for arrival after Hotel opening in Spring of 2023.
• Communicate and/or meet with parties interested in the Hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the Hotel’s rooms and space consistent with client needs and budgets
• Prepare guest proposals with various options available for Hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
• Negotiate, prepare, and review terms of contracts for Hotel services in compliance with Hotel billing and rate guidelines and under supervision of Director of Sales
• Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by Hotel management
• Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
• Assist Director of Sales to stimulate productivity of all sales staff through guidance, development, and support
• Promote high visibility of Hotel through active involvement in industry associations and trade shows (travel required)
• Provide mentorship and professional development to lower level and less experienced sales employees
• Support and promote all Corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
• Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets
• Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by Hotel managers
• Interact and communicate positively and professionally prospective guests, key accounts, coworkers, and visitors to the Hotel
• Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
• Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment
• Complete assigned tasks and projects in a timely manner and as directed by Hotel management
• Contribute to and support the maintenance of a safe working environment and perform all work in compliance with Hotel safety standards and all legal requirements
• Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
• Assist with all pre-opening tasks required by Managers including setup and configuration of the property, support of all departments upon opening, community engagement events and other tasks as assigned.
• Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of Hotel rooms and services

Working Enviornment:

• Remote office setting (Short walk to Hotel Construction Site)
• Interior and Exterior of Hotel - Construction site requiring safety apparel and ability to traverse an area with construction debris.
• Exterior of hotel (after construction) with exposure to weather conditions
• Interior of hotel (after construction) in normal office conditions

Qualifications

• Bachelor's degree (B.A.) from four-year college or university in business, communications, or hotel management preferred
• Two years or more related experience in hospitality sales working in a full service conference hotel.
• Must have experience in "cold call" solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations.
• Participate in development training with Omni Hotels & Resorts.
• Remain current with all pertinent computer software programs and equipment.
• Have working knowledge of all departments and hotel policies and amenities.
• Participate in all sales meetings.
• Submit SMART Plans & Development Goals, and Market Place Action Plans yearly.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement