1 Front Office Supervisor Job in Bedford, PA
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Omni Hotels & Resorts is Hiring a Front Office Supervisor Near Bedford, PA
Location
Bedford Springs Resort
Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.
Job Description
The Front Desk Supervisor is to provide friendly, efficient registration, guest settlement, and information to all guests and visitors, in addition to supervising, assisting, and elevating all Front Desk Associates.
Responsibilities
ESSENTIAL FUNCTIONS:
- Check guest in and out, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Thoroughly complete all guest transactions.
- Promote and sell special hotel programs.
- Interact with resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Resort policies.
- Maintain your assigned bank.
- Communicate all pertinent information to the Front Office Managers and Supervisors.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Solicit guest feedback
- Supervise, Assist, and Elevate all Front Desk Associates.
HOTEL SPECIFIC FUNCTIONS:
- Cross-training in PBX, Concierge, and Bell-stand coverage
MARGINAL FUNCTIONS:
- Respond to any reasonable task as assigned by supervisor or manager.
- Assist in other departments as needed
- Attend monthly departmental meetings
TOOLS/EQUIPMENT:
- Computer and printer
- Phone system
- Radio
- Photocopier
Qualifications
- High school graduate or equivalent.
- Two years of college education preferred.
- Two years experience in a service industry, preferably in the hospitality industry.
- Excellent oral and communication skills.
- Computer literate.
- Pleasant telephone demeanor.
Job Summary
Other
Accommodations
$42k-56k (estimate)
09/16/2022
04/03/2024
omnihotels.com
DALLAS, TX
7,500 - 15,000
1996
ROBERT B ROWLING
$200M - $500M
Accommodations
Related Companies
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Quotes from people on Front Office Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
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