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Omni Hotels & Resorts
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Front Office Manager
$64k-90k (estimate)
Other | Accommodations 6 Months Ago
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Omni Hotels & Resorts is Hiring a Front Office Manager Near Eagan, MN

Overview

A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment.

The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities.

Job Description

To work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

  • Ensure registration cards are completed.
  • Ensure all needed reports are run.
  • Continued training done with all associates. Ensure MOS& POE program is consistent.
  • Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be familiar with the hotel computer system for training, maintenance and trouble shooting
  • Complete rate discrepancy report and make needed changes.
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assist with departmental scheduling and monitoring payroll productivity.
  • Directly oversee all aspects of Front Office, Guest Services and the PBX department.
  • Attend meetings as assigned by Director of Rooms.

Qualifications

  • At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
  • Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
  • Must have excellent organizational, supervisory, customer service skills.
  • Must be able to work well under stressful situations and handle challenges in a professional manner.
  • Must have a 4 diamond presentation.

Physical Requirements:

  • Ability to stand for prolonged periods of time.

Working Environment:

  • Interior of hotel.

Tools & Equipment:

  • Printer, Copier/Fax Machine, Radio
  • Computer Skills (Synergy,Opera, Birchstreet, ResortSuite, Vision, Kronos, GoConcierge, Microsoft Outlook)

End of Job Description

#IND123

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

SALARY

$64k-90k (estimate)

POST DATE

09/16/2022

EXPIRATION DATE

06/07/2023

WEBSITE

omnihotels.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1996

CEO

ROBERT B ROWLING

REVENUE

$200M - $500M

INDUSTRY

Accommodations

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The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Scheduling, Problem Solving, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.

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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.

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Someone who wants to become a front office manager will need both office and people skills.

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Step 3: View the best colleges and universities for Front Office Manager.

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