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Director of Catering and Convention Services

Tempe, AZ | Other
18 Days Ago

Job Description


Tempe at ASU





Set to open in Spring 2023, Omni Tempe Hotel at ASU will amplify Tempe’s revitalized downtown area, and bring some of the largest conference and meeting space to the city. The hotel will feature 330 guest rooms, including 11 suites, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of flexible indoor and outdoor meeting space with expansive views of the ASU campus and the Arizona cityscape. Whether you are looking for a destination for your weekend getaway, a meeting room or event space for a conference or wedding, the Omni Tempe Hotel at ASU is sure to meet the needs of the most refined travelers.

Job Description

Omni Tempe Hotel at ASU is seeking our pre-opening Director of Catering & Convention Services. This critical role will oversee the Catering & Convention Services departments and will set the tone to providing a world-class guest experience while maximizing profitability. This role will help build relationships with potential clients & community partners to help maximize the usage of our 36,000 square feet of meeting space. 


  • Responsible for hiring, coaching, mentoring, motivating, evaluating, and directing each member of the Catering and Convention Services department.
  • Responsible for the department’s customer service scores as measured by meeting planner surveys.
  • Responsible for the achievement of the department’s revenue targets.
  • Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
  • Works with Food and Beverage department to develop Banquet Menus, including specialty menus (vegan, vegetarian, etc.) and small group menus.
  • Works with outside vendor to develop customer-friendly format of Banquet Menus.
  • Responsible that all menu items are properly loaded in the system so BEOs can be generated quickly and easily.
  • Responsible for accurate capacity charts of event spaces.
  • Responsible for ensuring Banquet Menu pricing is consistent with the market.
  • Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events.
  • Responsible for the overall condition of each function room and all Catering and Convention Services equipment. Schedules maintenance, reports damage and replenishes items as necessary.
  • Ensures that all procedures, policies, and guidelines, as established the hotel are being followed by department personnel.
  • Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
  • Attends and holds meetings as necessary.
  • Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
  • Advises hotel department heads of special requirements of groups coming into the hotel.
  • Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
  • Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
  • Ensure that all departments meet all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
  • Perform any other duties assigned by management.


  • Preferred Bachelor's degree or higher and/or a minimum of 2 years as an Director or similar position in a 4-diamond, full-service hotel.
  • Progressive experience within Catering Sales and/or Convention Services. 
  • Able to work flexible schedule and holidays.
  • Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
  • Able to collect accurate information and resolve conflicts.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • Able to remain calm and alert, during emergency situations and/or heavy group/catering activity.
  • Delphi FDC experience preferable.

Company Overview

  • Website
  • Headquarters HOT SPRINGS, VA
  • Size 3,000 - 7,500
  • Founded 2013
  • Type
  • Revenue $1B - $3B
  • Industry Hospitality & Leisure
  • About omni hotels & resorts
  • Omni owns and operates a chain of hotels and resorts that offers accommodations, restaurants, wedding and event management services.

Skills for Director of Catering and Convention Services

The job skills required for Director of Catering and Convention Services include Catering, Pricing, Customer Service, Coaching, Guest Service, Mentoring etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Catering and Convention Services. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Catering and Convention Services. Select any job title you are interested in and start to search job requirements.

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