Overview

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description

Fantastic opportunity to oversee the Catering & Conference Services Departments while being dedicated to providing a world-class guest experience and balancing profitability, all while watching the historic cable cars go by! This position is eligible for the Omni Sales Incentive plan and does offer a limited work-from home option, after 90 days.

Responsibilities

• Responsible for hiring, coaching, mentoring, motivating, evaluating, and directing each member of the Catering and Conference Services Department.
• Responsible for the Department’s customer service scores as measured by meeting planner surveys.
• Responsible for the achievement of the Department’s revenue targets.
• Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
• Works with Food and Beverage department to develop Banquet Menus, including specialty menus (vegan, vegetarian, etc.) and small group menus.
• Works with outside vendor to develop customer-friendly format of Banquet Menus.
• Responsible that all menu items are properly loaded in the system so BEOs can be generated quickly and easily.
• Responsible for accurate capacity charts of event spaces.
• Responsible for ensuring Banquet Menu pricing is consistent with the market.
• Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events.
• Responsible for the overall condition of each function room and all Catering and Conference Services equipment. Schedules maintenance, reports damage and replenishes items as necessary.
• Ensures that all procedures, policies, and guidelines, as established by Omni San Francisco Hotel, are being followed by department personnel.
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Conference Services & Catering Departments.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
• Manages department payroll on a weekly basis.
• Attends and holds meetings as necessary.
• Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
• Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
• Ensure that all departments meet all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
• Perform any other duties assigned by management.

Qualifications

• Must have Associate’s degree or higher and/or a minimum of 2 years as an Assistant Director or similar position in a 4-diamond hotel
• Able to work flexible schedule and holidays.
• Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
• Able to collect accurate information and resolve conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Able to remain calm and alert, during emergency situations and/or heavy group/catering activity.
• Delphi FDC experience preferable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records