Overview

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description

The Director of Banquets is responsible for overseeing all aspects of banquets and events ensuring proper set up, menu selection, food presentation and service while focusing on detail and quality. This is a leadership role responsible for supervising all banquet associates ensuring guest satisfaction, and maintaining of service standards, in manner that complies with Omni food and beverage standards and company policies and procedures.

Responsibilities

• Responsible for planning, evaluating, organizing, and directing the activities of the Banquet and Convention departments.
• Ensures that all policies, procedures, and guidelines are followed by department personnel.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Responsible for the department’s service scores, as measured by meeting planner surveys.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Tours, on a daily basis, the hotel function space and spot checks meeting room setups.
• Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.
• Ensures that all equipment used in the department is in good order and uses preventive maintenance schedules for all equipment.
• Reviews, on a daily basis, client feedback and takes appropriate follow up actions.
• Responsible for accurately forecasting revenues on a monthly basis.
• Anticipates needs, forecasts results, and analyzes work processes for personnel in the department.
• Determines set-ups in conjunction with Director of Catering and Director of Convention Services.
• Coordinates set-up and service of functions with service staff, culinary, and stewarding teams.
• Sees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
• Food costs conscious, coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
• Briefs servers and captains on functions and procedure of service.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Maintains the equipment entrusted to their care and maintains pars.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and back-of-the-house function space and writes work orders for the Engineering Department to maintain areas in excellent condition.
• Conscious of business fluctuations, reacts either increasing or decreasing when volume of business fluctuates up or down.
• Maximizes profits in the department through effective management techniques keeping in mind at all times guest satisfaction.
• Keeps updated in new food and wine trends. Sets the pace and the good example for a successful quality operation.

Qualifications

• Minimum 4 years’ experience in a hotel banquet senior management position, such as Director / Assistant Director, in a high-volume luxury hotel, preferably a convention property. 
• Union experience preferred.
• Exceptional knowledge and understanding of various banquet and food service techniques / standards, to include banquet room sets and creativity in room decorations. 
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. 
• Ability to teach employees importance of, and how to interact with internal / external guests and courteously solve internal requests.
• Able to set priorities for the Banquet and Convention teams and provide feedback to others that enhances performance.
• Prior experience managing schedules, inventory, payroll, service recovery and associate / labor relations matters required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Ability to work well under pressure, managing a high volume of BEO’s and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Knowledge of state liquor laws. Strong familiarity with beer, wine, and spirits; local knowledge preferred.
• TIPs and ServSafe Certifications preferred.
• Must be proficient with computers, and Microsoft Office suite.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, push and pull objects weighing up to 75 pounds without assistance. Must be able to lift and carry items up to 40 lbs. without assistance.
• Must be able to carry a banquet serving tray, filled, overhead/on shoulder.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

End of Job Description