Overview

Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

Responsible for booking assigned markets with the emphasis on catering business. Also, responsible for merchandising as skillfully as possible the function space to maximize revenue potential for the hotel, while ensuring that the Customer has the best possible meeting experience.

Responsibilities

• Solicitation of direct-selling in the local Catering market. • Merchandise function space and attain maximum average rate and room rental wherever appropriate • Must be knowledgeable about all hotel capabilities, facilities and amenities, as well as local businesses and attractions.• Deliver proposals and contracts within 24 hours of request • Maintain aggressive weekly phone/in person solicitation• Conduct site tours and communicate thoroughly any site tour needs to other departments.• Provide catering services for majority of in-house conventions and maximize catering revenues through upselling techniques.• Communication of function-arrangement to all responsible hotel departments. • Communication with clients prior to conventions to initiate, negotiate, and close contracts for all catered functions. • Creation of profitable menus and distribution of client expectations to Food & Beverage Departments.• Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction. • Physically double-check all function arrangements against specifications of client. • Client contact and effective communication to ensure repeat bookings. • Maintain files, and current trace dates, accurate history and all relevant booking activity.• Participate in daily and/or weekly Catering/Convention Services meetings as assigned.• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies • Promote a high quality company image by demonstrating professionalism to both clients and colleagues.• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors• Complete other duties as assigned by the Director and Assistant Director of Catering & Convention Services or Director of Sales & Marketing. • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications • Follow all company policies and procedures; ensure professional personal appearance; maintain confidentiality of proprietary information; protect company assets • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Qualifications

• Associate Degree or Equivalent experience 
• Minimum of 2-3 year hotel sales/catering experience 
• Knowledge of the operations of the hotel industry preferred
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed. 
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others. 
• Must have strong customer service, communication, presentation, and selling/closing skills. 
• Requires knowledge of advanced sales techniques. 
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, Outlook, Delphi FDC.
• Must be able to work a flexible schedule including nights, weekends and holidays.