Location

Omni Tempe Hotel at ASU

MODERN ELEGANCE WITH TEMPE CHARM

Set to open in the Spring of 2023, Omni Tempe Hotel at ASU will amplify Tempe’s revitalized downtown area and bring some of the largest conference and meeting space to the city. The hotel will feature 330 guest rooms, including 11 suites, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of flexible indoor and outdoor meeting space with expansive views of the ASU campus and the Tempe cityscape. Whether you are looking for a destination for your weekend getaway, a meeting room or event space for a conference or wedding, or a night out at the multiple upscale restaurants, the Omni Tempe Hotel at ASU is sure to meet the needs of the most refined travelers.

Job Description

Omni Tempe Hotel at ASU is seeking a Bellperson to join the pre-opening team of our brand-new upscale hotel. Opening in the spring of 2023, Omni Tempe Hotel at ASU will provide Tempe with 330 guest rooms and 36,000 square feet of event space and four new food and beverage outlets. Featuring a rooftop upscale restaurant and the largest ballroom in the area, we expect to provide elevated options for our guests for dining and entertainment.

So where does the Bellperson fit in? This role, budgeted to start in April, will work as an integral part of the front desk division to create a 4-diamond guest experience from guest arrival through departure.

Responsibilities

• Greet all guests warmly and friendly, offering assistance, including escorting guests to their rooms, and helping with luggage.
• Informing guests of all the property amenities, hours of operation and local areas of interest and activities.
• Reviewing the room features to the guest (use of the room key, hydration stations, in-room safe and other services).
• Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
• Assisting with arrival of vehicles on the porte cochere and providing information on parking information and retrieval of vehicle.
• Responsible for doorperson coverage as needed.
• Maintain front porte-cochere and lobby in a clean and tidy manner.
• Assist with luggage storage, retrieval, and departure from the room in a timely manner.
• Attend all designated staff meetings and training sessions.
• Communicate any needs or concerns within the hotel with the appropriate departments.
• Delivery of guest requests and final folios to the rooms.
• Ample knowledge of property layout, activities, outlets, group meetings and hours of operation.
• Follow all Loss Prevention procedures regarding guest property, safety, and security. Report any concerns to department managers or loss prevention in a timely manner.

Qualifications

• Candidates must have previous customer service experience; hotel experience is preferred.
• Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.
• Excellent customer service, anticipation of guest needs and problem-solving skills are required.
• Must have strong communication, presentation, training, and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including overnight shifts, weekends, and holidays.
• Must have a valid driver’s license and an excellent driving record.
• Lift, carry, and place objects weighing up to 50 lbs. without assistance.
• Move, push, and pull objects weighing up to 200 lbs. without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.

*This position is a full-time, on-site position with no work from home flexibility.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.