Overview

Amelia Island Resort

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description

The Assistant Director of Housekeeping will partner with the Director of Housekeeping and Housekeeping Manager to manage and direct all Housekeeping functions, participate in quality assurance for Housekeeping department and achieve department cost control measures.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assists Director of Housekeeping with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining close communication and interaction with Front Desk and Engineering departments , reporting all maintenance issues, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling, kronos and payroll cost controls.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis. Assist in cleaning rooms as needed on high turnover days or during potential call offs. 
• Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s etc..
• Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualifications

• Prior Housekeeping Manager Experience in Hospitality Industry required. Resort experience strongly preferred.
• High School Diploma or GED required. Bachelors degree preferred. 
• Highly Motivated Multitasker able to lead, motivate and develop others. 
• Available to work weekends and holidays as well as AM and PM shifts.
• Able to navigate all 8 floors of the hotel, villa units and public space across 1,350 acres of the resort. 
• Able to communicate with a diverse team.
• Able to walk and stand for length of shift. Able to bend, crawl, squat, lift, push and pull. 
• Able to lift up to 50 lbs regularly. 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

End of Job Description