Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview:

Omada Health is seeking a new member of the Client Technical Solutions team to facilitate technical integrations with Omada’s customers and partners. The CTS team supports both customer-facing and engineering teams with product prioritization and strategy to help Omada improve its systems as well as technical planning for individual integrations.

The team’s primary goal is to improve Omada's ability to onboard and support customers and strategic alliance partners. A member of the CTS team is an expert in Omada's internal systems and works with customer-facing teams to guide customers through those systems and problem solve through challenges. Leveraging their creative vision, the CTS team can work directly with business partners to strategically enable the product and build out internal and external integration strategies at scale. The team pays attention to both external and internal needs so that they can work with commercial, support, compliance, operations, product, and engineering teams to improve Omada's systems and processes.

To achieve the above goal, the Client Technical Solutions TPM will be responsible for educating internal teams about Omada’s business systems, helping determine the specific requirements of integrations, keeping stakeholders updated regarding technical timelines, and working closely with Omada’s product and engineering teams to develop scalable solutions.

About you:

• 5 years experience managing complex projects and technical implementations 
• 3 years in a client-facing role
• Proven experience interfacing with engineering and product organizations
• Capacity to construct clear, concise, and effective communications
• A strong tendency towards proactivity for risk management and escalation
• Acumen to balance day-to-day execution with long-term priorities
• Ability to engage with all levels of an organization and with different types of teams (executive, technical, marketing, product, etc.)
• Passion for process improvement and documentation
• Proficiency in Google Docs, Powerpoint, Excel, CSV files

Your impact:

• Work with engineering groups at Omada to understand and evolve how our internal software interfaces with clients and supports strategic initiatives as they relate to implementation and growth
• Develop a deep understanding of our technical capabilities and advise on feasibility and cost of requests internally and externally
• Meet with client-facing teams and business partners to provide technical direction and strategy
• Act as subject matter expert on Omada’s business systems and advise internal teams on best ways to meet operational goals given system capabilities 
• Identify system limitations and blockers to scale and partner with internal teams to develop and implement solutions
• Own planning, tracking, and documentation to ensure the timeliness, effectiveness, and overall success of your internal and client-facing projects

• Track technical progress of integration between Omada’s and our clients’ systems
• Maintain good judgment regarding promises made to clients and internal stakeholders
• Oversee and project manage client development and oversee the overall technical health of existing client integrations
• Support internal teams by providing guidance and problem solving for internal issues

Bonus points for:

• Familiarity with SQL

• Knowledge of chronic disease prevention, the US healthcare system, digital health, and the startup work environment are all bonuses

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Work from Home stipend
• Monthly mental wellness days
• Two giftable Omada enrollments per calendar year
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700 customers — including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries — Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health’s virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visitwww.omadahealth.com.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.