43 Customer Care Specialist Jobs in Seattle, WA
Oiselle is Hiring a Customer Care Specialist Near Seattle, WA
Role: Customer Care Specialist
Location: Seattle, WA
About OiselleOiselle is a Seattle-based by women, for women athletic apparel company that has always loved to go fast, take chances. We make running apparel for female athletes of all ages, paces, and places and bring together a community of women who love to move, run, and fly. Our mission is threefold: make great product, improve the sport, and build the sisterhood. We believe in the transformative power of sport, and our product line is available on oiselle.com, at our Flagship Store, and through more than 150 retailers across the country, including REI and Title Nine.
Who We WantWe are seeking a customer-centric detail-oriented problem solver to join our team as a Customer Care Specialist. The right candidate is genuinely excited to help other people, no matter the circumstance. This role requires excellent communication skills (listening, writing, and speaking) and the ability field unique questions and find innovative solutions to build 5-star relationships. You will be responsible for applying our service policies and guidelines consistently, as well as for providing feedback to leadership to improve our processes over time. Because you are closest to our end customer during a critical moment in their relationship with the brand, you must always be an excellent representative of our values and face of Oiselle. Knowledge about running and women’s apparel will help a ton; we have an extremely passionate customer base who is intimately familiar with our products, fabrics, and features. Seattle-area candidates with the ability to be in-office Tues/Thurs are preferred; remote candidates will only be considered with the requirements as outlined below.
IN THIS ROLE, YOU WILL
- Manage the hello@oiselle.com email account as our front of house, direct contact for our customers. You daily responsibilities will include:
- Responding to all communications within company policy timelines
- Providing efficient, clear resolutions and responses with a human and Oiselle touch
- Assist customers with helpful and informative guidance to answer style, fit and sizing questions
- Resolve issues that arise with customer transactions (sales, returns, exchanges, package delivery status, damages/defects) - in writing or over the phone with a friendly, helpful professional approach
- General customer order management, including problem solving issues within inventory and ordering software, such as researching customer accounts or inputs, address verification and corrections for mis-typed customer addresses, refused orders, and other order resolution required to facilitate an order to ship or be returned
- Oversee customer return processing and become an expert in return systems
- Manage customer product reviews and platform on Oiselle.com
- Track customer issues for reporting, and report to management repetitive/unusual customer issues that you identify (may include product, website, marketing, or other)
- Cross-collaborate with other teams to improve the customer experience
- Other duties as assigned or requested, with opportunity to support community management
- Excellent verbal and written communication skills Effective problem solver who can remain professional, courteous and positive with customers at all times
- Excellent attention to detail and follow-through
- Solid command and comfort using Microsoft applications (Excel, Word) and Google office products
- Strong organizational skills with the ability to juggle multiple requests and ability to prioritize and seek direction when needed and before things get bogged down
- An enthusiasm for running and knowledge of Oiselle brand and product is a plus
- Prior customer service and/or retail operations experience involving systems and manual processes at a fast-paced company is a plus
- This role is hourly, with 20-25 hours per week required
- A regular work-schedule will be required, with longer hours on Monday and ability to work each day Tuesday-Friday to ensure that customer inquiries are replied to in a timely manner
- Seattle-area candidates with the ability to be in office on Tuesday and Thursday are preferred;remote candidates will be considered only with proven experience managing customer service for a women’s active apparel brand
- Employee will be required to clock in and out, as compensation is hourly
- The compensation range for this hourly position is $20-$23/hour for candidates working in King County, Washington in the Oiselle office on Tuesday and Thursday. Actual compensation will be determined by experience and work location.
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Job Summary
Part Time
Retail
11/28/2024
12/27/2024
oiselle.com
SEATTLE, WA
<25
2006
Private
SALLY BERGESEN
$5M - $10M
Retail
Related Companies
About Oiselle
Oiselle Running manufactures sports apparels and accessories for women.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.
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