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2 Deskside Technician Jobs in Denver, CO

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Ohm Systems, Inc
Denver, CO | Contractor
6 Months Ago
Allied Digital Services, LLC
Denver, CO | Full Time
$50k-62k (estimate)
3 Weeks Ago
Deskside Technician
Contractor | IT Outsourcing & Consulting 6 Months Ago
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Ohm Systems, Inc is Hiring a Deskside Technician Near Denver, CO

Job Description: 
  • Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement, and pickup of devices set for retirement. Wipe drives with a proper chain of custody. Basic inventory management. To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 10), Windows Administration, and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.). Basic printer troubleshooting and maintenance for all office printers including daily/weekly/monthly print request processing for high-capacity printers.
  • Creating/Modifying AD groups, State Users accounts, and service accounts for application development
  • Candidates should possess the ability to schedule their appointments with the customer via email, IM, or phone or work in tandem with a dedicated scheduling staff/task assigner. The ability to maintain appointments/customer contact is required.
  • A successful candidate takes complete ownership of issues and their assigned tickets by carrying out problem analysis to implement fixes and computer installations to restore service to the customer as soon as possible; escalating incidents to other support teams both direct and indirect to include leads and management where necessary as well as an end to end scheduling operations for tickets assigned directly to them. Must accurately record, update and document requests using the IT service desk system Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.
  • Must maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Client Site Services IT Support staff works in a very dynamic, fast-paced environment that provides services over the phone, through e-mail, and in person.
Essential Job Functions:
  • Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided, and diagnoses issues based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information.
  • Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Escalates unresolved issues or problems.
  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or racking network equipment, by established guidelines and procedures.
  • Provides basic or routine guidance to client population on systems and products to eliminate recurring errors for smaller or stand-alone systems/products with minimal coordination.
  • Maintains currency regarding routine technological, product, process, and/or other advances, specifically in the line of service, to ensure team performance and achieve team objectives.
  • Supports documentation maintenance by updating information and changes as directed.
Basic Qualifications
  • 2 years of technical training in computer field preferred
  • 2 years of Active Directory Experience
  • 2 years of technical support experience
  • Experience working with company products and operating systems
  • Experience working with solving computer-related technical problems
  • Experience working with the company escalation policy
  • May require shift or weekend work

Job Summary

JOB TYPE

Contractor

INDUSTRY

IT Outsourcing & Consulting

POST DATE

09/20/2022

EXPIRATION DATE

10/13/2022

WEBSITE

ceoohmsysinc.com

HEADQUARTERS

Horsham, PA

SIZE

<25

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for Deskside Technician positions, which can be used as a reference in future career path planning. As a Deskside Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Technician. You can explore the career advancement for a Deskside Technician below and select your interested title to get hiring information.