Offit Kurman, a quickly growing full-service law firm, is expanding into the Los Angeles market and currently seeking an IT Support Specialist for its LA office. The IT Support Specialist is responsible for effective support, installation/configuration, operation, and maintenance of end user hardware and software and related infrastructure. This individual ensures that hardware, operating systems, software systems, and related procedures adhere to organizational standards.

RESPONSIBLITIES:

• Provide Level 1 & 2 support for staff on Microsoft Windows, Office, and other software as well as supporting desktop, laptop, and mobile devices.
• Participate in Help Desk operations to provide prompt and thorough support to staff and maintaining accurate and timely updates to Help Desk cases.
• Conduct Active Directory administration tasks such as resetting passwords, unlocking accounts, and adding/removing group memberships.
• Perform “light” hardware maintenance on workstations, laptops, and other equipment including diagnosis, recommendation, repair, upgrade, and replacement as necessary.
• Keep current on IT developments, recommending upgrades in hardware/software systems as appropriate.
• Monitor and ensure installation of operating system updates and assigned software applications.
• Create and maintain detailed documentation of the IT systems and deployments.

TECHNICAL SKILLS:

• Ability to configure, install, troubleshoot, and maintain workstations, laptops, and tablet PCs.
• Ability to setup and support Microsoft Windows, Office 365, and other office productivity software.
• Working knowledge of basic networking concepts (TCP/IP, DNS, DHCP, etc.).
• Knowledge of Windows 10 and Active Directory (users, groups, computers) is a plus
• Must be willing and able to coordinate and communicate effectively as a member of the geographically diverse IT team.
• Must have strong customer service skills and the ability to deal diplomatically with a wide variety of personalities.
• Must have good verbal skills, be able to explain technical items to non-technical personnel, be able to understand a variety of instructions and problem statements, and be able to read and write functional technical documentation.
• Must be able to work flexible hours and weekends, including occasional overtime.

QUALIFYING EXPERIENCE:

• At least 3-5 years’ experience supporting Windows desktop/laptop PCs
• A , MCP, MCITP or similar certifications highly preferred
• Experience installing software, patches, updates on desktops & laptops
• Experience troubleshooting basic network, software, printing problems
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Customer Service Experience a must
• Audio/Video system experience a plus

Offit Kurman is one of the fastest-growing, full-service law firms in the United States. We offer a collegial and professional work environment, as well as competitive salary and benefits, to include Paid Time Off and 401(k) matching. We are a proud EEO employer and we are committed to a diverse workforce.