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Sales Support Specialist (FT)
Odoo Buffalo, NY
$50k-64k (estimate)
Full Time | IT Outsourcing & Consulting 4 Months Ago
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Odoo is Hiring a Remote Sales Support Specialist (FT)

Sales Support Specialist - Buffalo, NY
Sales support specialist
This is a hybrid role (40% remote, 60% on-site) in Buffalo, NY.
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps which work seamlessly together gives users the ability to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 7 million users, partners in more than 120 countries and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.
About the job:
The Functional Support Analyst & Pre-Sales position assists customers (and team members) with support tickets, phone calls, and LiveChat conversations - always making sure to provide an informative and enjoyable customer experience!
This role will also be in charge of pre-sales, identifying potential leads, and passing those leads along to the sales team. Not only will you be the “first line of defense” for potential and current customers, you’ll also be the face of the company.
And, with someone like you joining our team - the sky’s the limit!
Responsibilities:
Customer Interaction:
  • Responsible for assisting customers & identifying potential clients, via tickets, LiveChat, and phone support.
Escalation:
  • Evaluate issues and fix ‘em! If you can’t, escalate to a team that can resolve the problem(s).
  • Escalate urgent issues to correct team members.
EVALUATION:
Tickets:
  • Your answers are complete, well-written, and correct.
  • Answer 4 tickets/day (on average).
  • Regularly take on oldest tickets.
  • Routinely share positive feedback with the team.
Pre-sales:
  • Efficient and purposeful communication.
  • 4 hours/day connected on the website’s LiveChat to interact with visitors.
  • Answer simple support questions.
  • Identify potential clients and convert them into leads.
Calls:
  • Clearly communicate with customers.
  • Your answers are correct.
Requirements:
  • Bachelor's Degree, Business, or STEM preferred.
  • 1-3 years of professional experience.
  • Pre-sales or sales experience.
Nice to have:
  • Ability to work in a rapidly-evolving field.
  • Business experience at an ERP.
  • Passion for software.
  • Willing to learn constantly and work proactively.
  • Prior experience at a fast-growing startup.
Compensation and Perks:
  • Sales team members benefits include: healthcare (Independent Health), dental, vision, life insurance, Flexible Spending Account, Health Savings Account.
  • PTO (Paid-time-off), paid sick days and paid holidays.
  • Employee Assistance program; 3 X 1 hour telehealth calls with certified mental health professionals.
  • Evolve in a nice working atmosphere with a passionate growing team!
  • Company sponsored events for groups of 6 employees.
  • Pre-tax commuter benefits such as parking and transit.
  • Yoga classes on-site and other activities possibly expensed if multiple employees attend, especially sports-focused activities.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$50k-64k (estimate)

POST DATE

12/09/2022

EXPIRATION DATE

02/07/2023

WEBSITE

deyarllc.odoo.com

HEADQUARTERS

San Francisco, CA

SIZE

<25

INDUSTRY

IT Outsourcing & Consulting

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The job skills required for Sales Support Specialist (FT) include Sales Support, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Specialist (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Specialist (FT). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Sales Support Specialist (FT) positions, which can be used as a reference in future career path planning. As a Sales Support Specialist (FT), it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist (FT). You can explore the career advancement for a Sales Support Specialist (FT) below and select your interested title to get hiring information.

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If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Sales Support Specialist job description and responsibilities

Assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.

02/08/2022: Long Beach, CA

Performs administrative tasks to support the sales team and help them to gain and keep customers.

12/26/2021: Wichita, KS

Must arrange strategic schedules, provide necessary support materials to each member and devise plans that would help the team gain more sales.

12/27/2021: Rochester, MN

May arrange meetings and appointments with clients, develop sales strategies for profit growth and process orders while ensuring customer satisfaction.

12/27/2021: Salem, OR

Performing data entry for metrics such as sales and returns.

01/18/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Sales Support Specialist jobs

Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.

02/14/2022: Minneapolis, MN

All sales support specialist jobs require at least a high school diploma.

02/26/2022: Norwich, CT

Sales support specialists who must travel to provide support or products to clients will also need to have a valid driver’s license.

02/19/2022: Sarasota, FL

3+ years sales/sales support, lead management or telemarketing experience and customer service experience considered.

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1 year of experience as a Sales Support Specialist or similar role.

02/18/2022: San Francisco, CA

Step 3: View the best colleges and universities for Sales Support Specialist.

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