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We are in a new industrial revolution. Access to manufacturing analytics has transformed from a luxury to a necessity for running a thriving factory. Labor shortages, increased material costs, fragile supply chains, rising global demand, and more advanced product designs mean it’s more important than ever for manufacturers to be agile and efficient. Leading manufacturers partner with Oden Technologies to leverage data in their day-to-day operations, enabling them to excel in this highly competitive and ever-evolving landscape.
One of the driving forces behind this change is the challenge of hiring and retaining front-line staff, as the industry often faces annual turnover of over 70%. Knowledge transfer and training are impeded by fragmented and siloed manufacturing data. We are revolutionizing the way plant-floor staff access and use data, helping workers become domain experts and high performers, faster.
Our manufacturing analytics solution aggregates and translates billions of data points generated in production into actionable intelligence for engineering and operations teams. With Oden, they gain unprecedented insights that drive a rapid and impactful decision-making process. No longer do they need to rely on IT, analysts, or data scientists—our solution empowers front-line teams to make independent, data-driven decisions. This democratizes decision-making,fosters a better working environment for front-line staff, and saves millions of dollars worth of wasted material, energy, and time per factory every year
Join a team solving real, impactful, and challenging problems. Let's shape a future where manufacturers and their front-line teams are equipped with the tools and knowledge to thrive in this new era of industry.
As an Oden CSM, you will be our clients’ main point of contact and will build long-lasting partnerships to ensure overall success of their experience with Oden. You will be responsible for coordinating all enablement for the client, helping them derive quantifiable value and adopt the most useful components of the Oden system in the context of their larger digital transformation journey. This will require growing relationships at all levels of the business and across Engineering, Operations, Quality, and IT. As the key touch-point between Oden and our customers, you will also play an important role in shaping new features and overall Product strategy.
We’re an equal opportunity employer (EOE).
Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and worldviews as this is the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.
Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities, and the ongoing development of a psychologically safe work environment.
Full Time
Business Services
$88k-116k (estimate)
10/29/2022
06/02/2024
oden.io
NEW YORK, NY
25 - 50
2014
Private
PETER BRAND
<$5M
Business Services
Oden develops and provides an IoT based data acquisition hardware and process analytics software for manufacturers to analyze and optimize their production.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
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Customer success managers should have strong organization and presentation skills, but those things can be taught.
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They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
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Take time to understand what each customer needs and help customers take the shortest route possible.
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The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
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Customer Success Managers must be strong, natural advocates.
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Step 3: View the best colleges and universities for Customer Success Manager.