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Who We Are
For the last 40 years, OCR Global Trade Management has been the leader in Governance, Risk, and Compliance (GRC) for international trade. OCR’s unique EASE software suite automates the supply chain processes, making trade faster and simpler. We help our clients with all the regulatory issues that could impact their business profits. OCR has successfully simplified the export and import compliance processes of Fortune 500 companies. Our clients span diverse industries and include leading organizations in Aerospace & Defense, Electronics, Computer Hardware & Services, Banking, Insurance, Finance, Pharmaceuticals, Chemical & Petroleum, Federal & State Governments and many more.
About the role
The Client Support Manager is responsible for managing the global Helpdesk to ensure correct service levels are achieved 24/7. This individual will provide mentorship and direction to the Helpdesk team while maintaining excellent customer service standards tracked by service level agreements. The successful candidate will manage team expectations, performance monitoring, and staff development for a Helpdesk team that is distributed globally. Additionally, the Client Support Manager will generate, provide, and track key performance indicators across the team to ensure pre-defined SLAs are met, evaluated, and utilized to lead the team towards continuous improvement. The ideal candidate will enjoy creating processes and thrive in an unstructured and fast-paced environment. They will also appreciate the challenges of working on intercultural teams with diversity of thought within the country and around the world and can use their excellent written and verbal communication skills to collaborate with team members of all backgrounds.
Duties and Responsibilities
This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.
Requirements
Education/Experience:
Knowledge Of:
Skills/Abilities:
Benefits
Full Time
Investment Management
$84k-106k (estimate)
09/25/2022
01/26/2023
CINCINNATI, OH
100 - 200
1994
JOEL F DUMUNDER
<$5M
Investment Management
The job skills required for Client Support Manager (Remote) include Customer Service, Problem Solving, Analysis, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Manager (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Manager (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Manager (Remote) positions, which can be used as a reference in future career path planning. As a Client Support Manager (Remote), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Manager (Remote). You can explore the career advancement for a Client Support Manager (Remote) below and select your interested title to get hiring information.