The Collections Specialist is responsible for analyzing customer balances, corresponding & negotiating with customers, investigating and resolving customer issues and collecting customer payments. A successful Collections Specialist will demonstrate effective time and task management and will take ownership of assignments and accept responsibility for collections and OTC team results.

Essential Duties and Responsibilities

• Assists with setting collections policies
• Analyzes customer account balances
• Corresponds and negotiates with customers
• Investigates and resolves customer inquiries
• Collects customer payments
• Assists with write-offs of uncollectable customer balances
• Demonstrates general understanding of company OTC and general accounting & reporting processes
• Sets expectations with OTC Process Owner regarding collections status and results
• Committed to OMF business success and recognizes his/her role in the process
• Uses good listening skills to build rapport and good working relationships with peers within the business
• Completes transaction/project work on time, and to the satisfaction of OTC and accounting leadership
• Demonstrates a positive attitude and enthusiasm toward OMF business and organization
• Facilitates teamwork by contributing to team effort, sharing responsibility for team results, and exhibiting a positive attitude
• Understands what is expected to complete collections transactions, and to perform project work
• Works to exceed expectations of OTC and accounting leadership
• Seeks additional work during available time

Job Requirements and Qualifications

• AA Degree, BS highly desired or equivalent experience
• A minimum of 3 years of relevant work experience
• Strong analytical skills
• Extensive knowledge of Excel and Microsoft Word
• Famous software experience preferred
• Ability to maintain effective working relationships with customers, management and peers
• Requires continuing education in credit and collections
• Strong interpersonal skills. Ability to maintain effective working relationships with employees, peers and the public
• Must exercise a high degree of initiative, judgment, discretion and decision-making
• Ability to manage a project from its initiation to completion with minimal supervision

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Castroville, CA 95012: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Experience:

• Accounting in Agriculture: 1 year (Preferred)

Work Location: One location