Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Utilizing independent judgment, the Operations Manager supervises and coordinates the day-to-day operations of the facilities, including set-up/changeovers, repairs and maintenance, and ice operations. This position provides overall administrative planning, direction, training and policies to Operations Supervisors and Staff, assuring the highest quality service to assure client satisfaction.

Responsibilities

• Supervise and participate in day to day operations of the Arena, Community Ice Rink, and Conference Center including ice maintenance.
• Coordinate and communicate all relevant information for event setups, changeovers, and custodial tasks throughout the Events Center (Arena, Community Ice Rink and Conference Center).
• Monitor and maintain ice to WHL standards for games, practices, and special events.
• Oversee installation of the main hockey ice at Angel Of The Winds Arena as well as the Community Ice Rink. This includes floor prep, freezing, floor painting, base color lines and logos, building ice depth, and ice removal.
• Ensure ice is properly prepared for all practices, games and other ice events. Duties include removing debris, checking ice depth, edging and resurfacing the ice.
• Assist with the setup and maintenance of hockey glass and dasher walls, benches, netting, goals, kickplates, doors, ramps, etc.
• Monitor temperature and humidity levels alongside the Engineering Department to ensure proper game and practice conditions are met.
• Complete daily facility reports.
• Work with stakeholders to schedule and plan for various on ice events including home and away team practices, Community Ice Rink events, team special events, gameday promotions, etc.
• Establish and maintain Standard Operating Procedures for all aspects of the facility.
• Hire, train, and supervise part time and/or contract staff.
• Coordinate labor hours for staff and contract workers. Monitor and report labor allocations to Director.
• Assign work activities, monitor workflow, identify and resolve common operational issues related to changeover.
• Ensure employees have the equipment and resources to perform the job efficiently.
• Coordinate preventative and regular maintenance for all ice related equipment and company equipment.
• Maintain employee paperwork including scheduling, attendance, payroll, disciplinary procedures, etc.
• Assist the Engineering department with projects as required.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s/Technical degree from an accredited college/university/school preferred.
• Minimum of three years’ experience in multiuse facility operations.
• Minimum of two years’ experience in supervision of others/work crews required.
• Working knowledge of facility and arena operations, changeovers and setups.
• Working knowledge of operations equipment including forklifts, pallet jacks, staging, basketball floors, hockey glass, etc.
• Working knowledge of all facets of ice arena equipment: Zamboni, ice edger, dasher boards, nets, glass, doors, hardware, and rubber
• Ability to oversee and direct staff in performance of changeover functions and ice maintenance.
• Ability to follow written instruction, interpret AutoCAD drawings and execute plans.
• Capable of working nights, weekends and holidays, as well extended hours when needed.
• Ability to handle multiple tasks at one time.
• Ability to meet deadlines and function under stress.
• Knowledge of OSHA requirements.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.