Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

This position is responsible for ensuring the safety of visitors to the XL Center and Pratt & Whitney Stadium at Rentschler Field, as well as the security of restricted areas and the facilities in general.

Salary Range $16.00/Hour

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
• Verifies credentials to ensure control of access into restricted areas
• Responds immediately and professionally to guest disturbances/incidents
• Secures the perimeter of ticketed areas
• Screens guests as they enter the facility in accordance with the established standards
• Accurately and thoroughly completes all pertinent reports and documentation
• Effectively diffuse potentially volatile situations
• Works cooperatively with Guest Services staff and Local and State Police
• Interacts with Guests in a polite and professional manner
• Answers Guest questions in a knowledgeable and helpful manner
• Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
• Performs other duties as required to the satisfaction of Supervisors and Management

Qualifications

• Valid CT Guard Card is required
• Prior Customer Service Experience, preferred
• Excellent communication skills required with thorough understanding of written and spoken English
• Knowledge and skill in radio communication
• Ability to listen effectively, take and execute directions, as given
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
• Ability to stand for long periods of time
• Ability to exercise sound judgement to diffuse volatile situations
• Ability to work independently and in a team environment
• Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
• Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
• Ability to remain calm and focused in fast-paced environment and stressful situations
• Ability to work in adverse weather conditions, as needed

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.