Company: Oak Street Health

Title: Welcome Coordinator

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. 

Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator!

Core Responsibilities:

• Welcoming patients and guests

•  Conducting visit check-in and assisting patients with required forms

• Collecting co-pays

• Updating patient information and making changes in electronic medical record platform

• Scheduling/rescheduling appointments within electronic medical records platform

• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed

• Managing faxes in the electronic fax platform

• Maintaining the cleanliness of the Welcome and Community Room areas

• May be required to float to other centers in the region on an infrequent basis

• Other duties as assigned 

What we’re looking for

Required

• Strong computer skills required and basic knowledge of Google Suite

• Professional phone etiquette

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

• US work authorization

Strongly preferred

• Experience in customer service setting strongly preferred

• Some college preferred

Other Skills

• A flexible and positive attitude

• A welcoming and nurturing attitude toward our patient population of older adults

• High level of integrity

• Someone who embodies being “Oaky”

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits