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Company: Oak Street Health
Title: Center Operations Supervisor
Location:
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patientsâ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
Role Description:
Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.
Core Responsibilities:
Support front desk coverage and contributes to service team work
Monitor staffâs attendance and absences and identify coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
Help maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
Leverage practice dashboards and reports to identify areas for operational improvement
Structure and facilitate service and clinical team huddles
Engage in service recovery efforts, as needed and facilitate resolution
Champion new initiatives as workflows are improved and new services are added
Champion organizational operating procedures
De-escalate conflict as it arises, and seek resolution
Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
Other duties, as assigned
What are we looking for?
An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style; able to take ownership of tasks
2 years professional experience in a customer service setting
1 year experience leading a team preferred
Proficient PC skills
Associateâs degree required, Bachelorâs degree preferred
US work authorization
Someone who embodies being âOakyâ
What does being âOakyâ look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
Full Time
Ancillary Healthcare
$71k-91k (estimate)
06/29/2022
12/05/2023
oakstreethealth.com
SOUTHGATE, MI
1,000 - 3,000
2012
Public
$500M - $1B
Ancillary Healthcare
Oak Street operates clinics for Medicare eligible individuals that offer primary care services in the Midwest & mid-Atlantic states RI, TN & Texas.
The job skills required for Center Operations Supervisor include Customer Service, Leadership, Transportation, Initiative, Collaboration, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be a Center Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Center Operations Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Center Operations Supervisor positions, which can be used as a reference in future career path planning. As a Center Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Center Operations Supervisor. You can explore the career advancement for a Center Operations Supervisor below and select your interested title to get hiring information.