Work remotely and/or onsite to answer inquiries through telephone calls from Texas state employees and retirees. Remote location requires minimum of 100 mb internet speed. Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools, and other ERS related matters. Communicate tactfully and provide information in a clear and concise manner. Manage communication...
The Sales Representative is responsible for increasing sales with new and existing customers. Primary Tasks. Developing new customer sales. Building relationships. Identifying needs. Matching products and services with needs. Expanding existing customer sales. Building relationships. Identifying needs. Matching products and services with needs. Participating in customer requests for quotes and proposals. Gathering and communicating requirements a...
Provide basic customer support via telephone as required per program in English and another language. Primary Tasks. Provide basic customer support via multiple channels for each assigned program. inbound and/or outbound in English and another language. Document completely and accurately call information provided by the system. Document calls for research and escalate through appropriate chain of command. Review spec sheets and training manuals a...
The Account Manager is responsible for developing long-term client relationships while filling the role as the liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of strategic solutions. Primary Tasks. Serve as the accounts primary point of contact, internally and externally. Respond timely to all client and operational needs and requests. Manage requirements and completion of projects. Mainta...
Overview. Group O is looking a for Systems Analyst to join our team. The Systems Analyst role is responsible for the implementation, support, and ongoing management of enterprise solution systems and services. Tasks will include ongoing support required to rapidly resolve issues, testing new processes and functionality, as well as participation in identifying and designing continuous improvement projects to deliver new, enhanced functionality to ...
Overview. Support State of Texas members with their needs and inquiries related to their benefits. Responsibilities. Work remotely and/or onsite to answer inquiries through telephone calls from Texas state employees and retirees. Remote location requries minimum of 100 mb internet speed. Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools and other ER...
Overview. Responsible for daily assigned graphic production and processes including, but not limited to, creative design concept, implementation, and final output. Responsibilities. Primary Tasks. Daily design work utilizing Adobe Creative Cloud – specifically InDesign, Illustrator and Photoshop. Routine design work utilizing Microsoft products – specifically Word and PowerPoint. Design and develop compelling print and digital content for Group O...
Overview. . The Network Test Engineer will design and/or analyze test solutions for projects that include areas of involvement such as broadband testing, Wi-Fi, network modeling, RF, and functional testing. He/She leads and manages key activities in the development and deployment activities inclusive of new test criteria, customer interface, OEM interface. The Network Test Engineer creates and maintains positive relationships with the internal an...
Overview. The Quality Supervisor is responsible for Quality Auditors performance in completing job responsibilities in support of Group O and our client’s requirements. Responsibilities. Primary Tasks. Managing the team responsible for audit activity. Managing workload balance between quality control team members. Managing escalations. Planning audit activity. Assigning and monitoring performance of audit activity. Auditing production outputs. Im...
Overview. The Material Handler is responsible for performing duties as assigned to ensure that warehouse activities are consistently performed to meet internal and external requirements. Responsibilities. Materials handlers oversee the process of moving and distributing materials. Take materials from one location to another and may be involved in the process of unloading and loading the materials to be transported. Performing the following tasks ...
Overview. The Logistics Engineer will design and/or analyze operational solutions for projects such as transportation optimization, network modeling, process and methods analysis, cost containment, capacity enhancement, routing and shipment optimization, and information management. The Logistics Engineer is responsible for all future facilities and logistics processes. He/She leads and manages key activities in the development and deployment acti...
Overview. The Identity & Access Management Administrator reports to the Director, Information Security and is responsible for access governance for Group O’s Information Technology (IT) systems. The Identity & Access Management Administrator works with members of Information Security (InfoSec), Information Technology (IT) and business leaders to provide account provisioning and de-provisioning, user privileged requests and supplier access reques...