Field Support Representative for a growing IT Managed Service Provider

Interested in Joining a Top-Notch Team?

Our company is growing fast; finding qualified and reliable team members is critical when it comes to supporting our ongoing development. We have an ever-expanding list of small and large projects to tackle, that’s where you come in.

Our ideal candidate will be motivated to learn and be excited to contribute, with the understanding that everyone works collectively for the benefit of our clients. We strive to have a greater understanding of our partners so we may anticipate and prepare for their future needs. We deliver technology-based solutions that will provide integrated, value-added products and services to help them be leaders in their respective industries.

Our projects employ the latest technologies to provide our clients with the most reliable, business-grade solutions on the market. We are dedicated to exceeding expectations, producing winning outcomes, and seeking continuous improvement. This is an excellent opportunity for a motivated entry-level IT professional looking for high-level mentorship and career growth.

We Value our Team

Our employees appreciate that we offer the tools they need to get their jobs done. We offer competitive wages depending on your experience, along with a health care plan, vacation, and more.

Benefits Include:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off, vacation
• Professional development assistance
• Retirement

Job Type: Full-time

Experience: IT Support: 1 year (Preferred but Negotiable)

License: Driver's License (Required)

Familiarity with the following:

• Dell Certification, Microsoft, SonicWall, and other industry certifications desired, but not required
• Strong customer service and communication skills
• Ability to test and service office equipment
• Troubleshooting and diagnostic experience working with desktops and laptops in an office environment
• Familiarity with current software operating systems, utilities, and other commonly used office applications
• Ability to manage a territory with little direct supervision
• Ability to lift up to 50 lbs.
• User-based technical support on all Windows and Mac operating systems
• Mobile device management
• Microsoft Active Directory
• Windows Server
• Basic Security Controls
• VoIP Systems

Key Competencies

• Provide service and customer support during field visits or dispatches
• Diagnose errors or technical problems and determine proper solutions
• Installing hardware and software systems
• Maintaining equipment
• Operate vehicle in a safe manner
• Follow all company procedures and protocols
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build and maintain positive relationships with customers
• Reliability, showing up to work on time when scheduled
• Participate in the successful completion of project work including analysis, design, development, documentation, and testing of client network operations.
• Update assigned service requests in the Help Desk Ticketing System, report and receive technical requests, including supporting end‐users and co-workers' service requests.
• Attention to detail and accuracy
• Good verbal and written communication skills
• Strong documentation skills
• Install and properly configure Windows desktops/laptops
• Troubleshoot ISP/connectivity issues
• Comfortable with supporting end users over the phone or in person
• Comfortable troubleshooting and installing computer components

Our managed services practice allows our employees to have access to a variety of technologies and environments, broadening their skill set while preparing for future growth.