Description

NW Priority Credit Union is seeking an Operations Director to be responsible for the administration of branch operations and member service representative of the credit union.

Benefits

• 100% Employer-paid health, vision, prescription and dental insurance option for all full-time employees. 45% Employer-paid dependent coverage.
• 401(k) plan with generous employer match – NWPCU matches up to 4% AND gives 6% of the annual salary.
• 100% Employer-paid life insurance/AD&D package (up to $50,000)
• Paid vacation and sick time
• 11 paid Holidays
• Short and long term disability (We cover 50% of the premium)
• Employees receive 1% discount on certain loans after one year of employment.

Requirements

Job Experience: Minimum five years progressive responsible management experience in the operational area of a financial institution. Knowledge of advanced cross servicing techniques in order to cross service to members competently. Must be able to impart these techniques to staff in order to foster an enthusiastic sales culture among staff. Requires thorough knowledge of credit union products to cross service effectively to members and to periodically train staff on specific products.

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasional walking to provide member services. Required to lift up to 50 lbs. (coin bags). 

Work Conditions: Regular work day with occasional overtime. Noise level moderate to high in immediate area and normal range of hearing necessary to communicate by telephone and in person with staff and members. Exposed to potentially hazardous conditions (robbery).

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.

Responsibilities 

* Ensures that assigned staff members are trained in all phases of their particular job. Researches and suggests systems and procedures to assure maximum operational efficiency at the direction of the COO.

* Identifies and formulates audit procedures to ensure adherence to Credit Union policies and procedures. 

* Assists staff with member related, operational and procedural problems. 

* Assigns work and directs assigned staff to ensure adequate services to the membership at all times.

* Coordinates front office operations including teller row and receptionist.

* Coordinates operations for branch offices with the COO and branch managers including maintaining internal controls.

* Holds periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services and to present general information.

* Maintains knowledge of new operation procedures and their applicability to our situation.

* Works in conjunction with HR Director to schedule staff to fill vacancies during vacations or illnesses.

* Attends meetings and training sessions to enhance and improve performance.

* Acts as a resource to answer difficult questions and solve complex problems for members and staff. Follows up on details to resolve the matter to the satisfaction of all parties. 

* Attends and participates in management team meetings. Provides input and suggestions to management team and supports other team members to facilitate management decisions.

* Assists COO with operational duties, reports, audits, and procedures to maximize efficiency and quality of work and to provide consistent quality service to members.

* Recognizes members needs to proactively open, maintain and update all Personal, Business, Trust, Deceased and other special accounts, and refer members to other loan and investment services. Closes these services upon request.

* Provide information on marketing promotions in order to effectively offer all Credit Union products and services, utilizing the Credit Unions refer program.

* Makes sure the tasks assigned to the teller area are completed accurately and on time. 

* Provides staff training in the teller area and teller training for new hires.

* Provides support to teller area staff, answering questions on policies and procedures. Promotes a positive team environment. Evaluates job performance of assigned teller staff to ensure quality of work and service to the members.

* Maintains vault cash. Orders cash as needed to maintain vault at predetermined amount. Disburses and receives cash from branch tellers. Receives and verifies cash shipment from Federal Reserve Bank.

* Balance, replenish cash and complete documentation for ATM.

* Performs all types of monetary/non-monetary transactions within established limits to prevent fraud and losses. Maintains and balances assigned cash drawer daily and follows security procedures and assigned cash limits. 

* Responsible for complying with all laws, statutes, rules and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.

* Participate in required meetings and training.

* Performs other duties as assigned by Management.

As the oldest state chartered CU in the Northwest, NWPCU knows some things. We know people! Our "People helping people" mentality while assisting our members but also our employees. We strive to maintain a friendly environment where everyone wants to work. We would be delighted to have a conversation with you.