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Warranty Supervisor

Beltsville, MD | Full Time
Expired

Job Description

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the nearly 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.

As a Warranty Supervisor, you'll be responsible for providing excellent service to our customers and their homes.  You'll draw upon your experience in the construction industry to follow-through on NVR company warranties and will offer fair, prompt, and courteous attention to address customer concerns. 

Primary Responsibilities

  • Schedule and perform final inspections after a customer's new home settlement
  • Reply to incoming customer calls within 24 hours and provide prompt resolution of customer concerns
  • Review service issues related to production technique and products, providing recommendations for improvement when appropriate
  • Provide status updates to division management team weekly
  • Assist Service Manager in training and directing newly promoted service supervisors

Qualifications

  • 2 years of prior experience in construction
  • Strong time management & organizational skills
  • Current Driver’s License
  • Customer relations experience a plus

Life at NVR

At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

  • Competitive Compensation
  • Home Purchase Discount
  • Mortgage and Settlement Services Discounts
  • Comprehensive Health, Life and Disability Insurance
  • 401(k) (Full-time employees are eligible to contribute immediately)
  • Employee Stock Ownership Program
  • Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer.
Drug Testing and Credit Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.

Skills for Warranty Supervisor

The job skills required for Warranty Supervisor include Commitment, Team Management, Time Management, Industry Knowledge, Customer Relations, Organizational Skills etc. Having related job skills and expertise will give you an advantage when applying to be a Warranty Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Warranty Supervisor. Select any job title you are interested in and start to search job requirements.

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Career Path for Warranty Supervisor

The following is the career advancement route for Warranty Supervisor positions, which can be used as a reference in future career path planning. As a Warranty Supervisor, it can be promoted into senior positions as a Regional Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Warranty Supervisor. You can explore the career advancement for a Warranty Supervisor below and select your interested title to get hiring information.