As an Application Support Analyst for our Homebuilding Operations value stream, you will provide front-line technical and business process support to end users and team members on application issues, with significant focus on our proprietary Point-of-Sale suite of applications. Excellent problem-solving skills are a must to diagnose, evaluate and resolve complex problem situations. The team will rely on your research and investigation skills to dig into recurring technical or business issues to provide documentation and recommendations for improvements.

Your communication skills and ability to translate technical language to non-technical explanations will allow you to assist the business team members and end users with both technical and business process changes and facilitate user adoption. Understanding the user and customer experience will assist the team in prioritizing work, adjusting business processes, and developing solutions that improve the overall experience. You will be an active member of the product support scrum team and contribute to the success of the team’s agile release cycle and continuous improvement processes.

What You'll Do

• Collaborate and form relationships with your cross-functional team members of varying skill levels, both business and technical.
• Develop a strong understanding of customer and employee needs, as well as our business vision and strategy. 
• Work closely with your team members to ensure the work is completed to the business’ expectations and provides the intended value to customers and employees. 
• Use your analysis skills to investigate, document and resolve errors, data inconsistencies, bugs and user experience issues to support the development and business teams. 
• Engage with users directly to understand their issues, troubleshoot, and find ways to improve their experience and performance within the system.
• Work hand in hand with the business to understand use cases, define needs and success criteria, and aid in user adoption, employee experience, and ultimately the customer experience.
• Document use cases and requirements for completion by the development team.
• Communicate with internal customers and be able to present information in a non-technical manner.
• Troubleshoot and support ad hoc requests received from colleagues.

What's Required

• 2 years of experience working in an IT Support capacity, or other similar customer-facing technical support role
• Strong written and verbal communication
• Strong analytic and problem-solving skills
• Strong planning, organization, and collaboration skills
• Experience working in an agile development environment

What Puts You Ahead of the Pack 

The skills above are required, but the ones below will give you a leg up on your competition:

• Software development experience with the following technologies
  • C#/.NET
  • JavaScript
  • HTML/CSS
  • Microsoft Dynamics
• Experience working with a digital marketing team
• Experience working as a Business Analyst
• Experience working with Microsoft SQL Server
• Experience working with PowerBI
• Formal Customer Experience and/or User Experience training or related work experience
• Experience with Office 365, Microsoft Teams and Jira

What's In It for You

• An opportunity to learn a multitude of skills and disciplines such as Triage, Quality Assurance, Business Analysis, System Analysis and Software Engineering 
• Grow with the product team to develop a world class user and customer experience

About Us & Life at NVR

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the nearly 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.

At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

• Competitive Compensation
• Home Purchase Discount
• Mortgage and Settlement Services Discounts
• Comprehensive Health, Life and Disability Insurance
• 401(k) (Full-time employees are eligible to contribute immediately)
• Employee Stock Ownership Program
• Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer.
Drug Testing and Credit Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.