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Numa Networks
Santa Ana, CA | Full Time
$62k-77k (estimate)
0 Months Ago
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Cemtek Environmental
Santa Ana, CA | Full Time
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Nextech
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Midas BARSTOW 1171
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ACI Jet
Santa Ana, CA | Full Time
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Tait & Associates, Inc.
Santa Ana, CA | Full Time
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Tait & Associates, Inc.
Santa Ana, CA | Full Time
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Field Service Technician
Numa Networks Santa Ana, CA
$62k-77k (estimate)
Full Time | Retail 0 Months Ago
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Numa Networks is Hiring a Field Service Technician Near Santa Ana, CA

Numa Networks is a fast-growing technology solution provider focused on providing top quality computer support to small and medium sized businesses in Southern California. Our team has won Orange County Business Journal’s Best places to work 4 out of the past 5 years and OC’s Fastest Growing companies 4 out of the past 5 years.

The solutions we offer use best in class products that draw upon the latest technologies and cutting-edge innovation. With a breadth of services, NUMA Networks is able to support our customers with highly reliable on-premise and cloud solutions. Providing this quality service has helped Numa Networks maintain a very high client retention rate.

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

The ideal personality for the Field Service Technician role at NUMA is someone who possesses a combination of technical expertise, interpersonal abilities, and proven customer satisfaction.

Primary Responsibilities
  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on-site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Provide technical user training
  • Create and maintain documentation
  • Document processes
  • Follow all company’s filed procedures and protocols
  • Cooperate with the technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Qualifications and requirements (or equivalent experience):
  • Proven Field Service experience
  • Ability to troubleshoot, test, repair, and service technical equipment
  • Ability to work on-call rotation
  • 2 years in IT with increasing responsibility
  • Experience creating and managing a work breakdown structure
  • VCP6-DCV (VMware)
  • CompTIA and Network or equivalent experience
  • Extensive experience with Office 365 doing email migrations from on-prem exchange
  • Extensive experience implementing new backup solutions
  • Virtualization experience
  • SAN Storage experience
  • NAS Storage experience
  • Excellent communication and interpersonal skills
  • Understand the importance of outstanding customer service
  • Cool and collected under pressure
  • Able to multitask efficiently
    • Competitive salary with a yearly bonus
    • Full medical, dental, and vision insurance
    • 401(k) covered by the company, fully vested after 12 months
    • Educational reimbursement (certification tests, books, and training materials)
    • Cell phone reimbursement
    • Mileage reimbursement
    • Water, coffee, soft drinks, and snacks provided daily
    • Lunch catered every Wednesday
    • Fun team events
    • Awesome location (Right off the 5 and 55 freeway) and work environment with a staff lounge, TV’s, video games and arcade machines
    • Excellent organizational culture (fast-paced and forward-thinking environment)
    • Rapid career growth potential
    • Exposure to the latest and greatest technologies (virtualization, cloud computing, disaster recovery, cyber security, remote monitoring and management)

    Job Summary

    JOB TYPE

    Full Time

    INDUSTRY

    Retail

    SALARY

    $62k-77k (estimate)

    POST DATE

    03/24/2023

    EXPIRATION DATE

    05/31/2023

    WEBSITE

    numanetworks.com

    HEADQUARTERS

    Santa Ana, CA

    SIZE

    25 - 50

    INDUSTRY

    Retail

    Show more

    The job skills required for Field Service Technician include Field Service, Installation, Customer Service, Customer Support, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.

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