Customer Service Rep I

*This position is Monday - Friday 8:30 - 5 pm and it's onsite full time.

Job Summary:

Prescription Records team serves as the sole managing interface for CVS Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records.

This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. Data processing of these requests while ensuring the accuracy of details provided, along with incorporating Protected Health Information, Personally Identifiable Information, to satisfy regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements

This role will require strong attention to detail, and proven analytic and problem solving. The daily responsibilities are assisting with opening mail received for the day and entering in payments received from the mail. The portion of the day also entails assisting with data entry, assisting with processing some of our simpler tasks.

Qualifications:

* Minimum of 1 year in a customer service or call center environment

* Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.

* Basic alpha number data entry skills with attention to accuracy and quality is essential.

* Intermediate math skills are required with attention to detail and quality essential.

* Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.

* Ability to work with people in a team environment while meeting individual performance goals.

* Must be able to read and interpret policies, procedures and instructions.

* Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Highschool diploma or GED

Job Type: Temporary

Pay: $18.25 per hour

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Cumberland, RI 02864: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)
• medical terminology: 1 year (Preferred)

Work Location: One location