NTM Engineering, Inc. is currently seeking a Technical Support Specialist with 2 years of experience to fill a full-time position in our Dillsburg, PA office. An associate degree or higher in Computer Science, Information Technology, or a related field, or 8 years equivalent experience, is required. The position reports to the Technology Director and also works closely with our external IT consultant. The qualified candidate will be experienced in troubleshooting Windows 10 computers and peripherals in a Windows network environment. Experience installing or using engineering, CAD, and GIS software is essential for the position. Outstanding customer service skills both verbal and written is required and applicant must have strong problem-solving skills and an aptitude for developing solutions in a detail-orientated, fast-paced environment. Occasional travel will be required.

We offer an attractive compensation/benefits package, yearly profit sharing, and a creative working environment with an opportunity to join a strong team of talented individuals.

NTM has been ranked among the Best Places to Work in Pennsylvania (Small to Medium size companies) for each of the past eight years.

ONLY APPLICANTS WHO SUBMIT COMPLETE EMPLOYMENT AND SALARY HISTORY, WITH SALARY REQUIREMENTS WILL BE CONSIDERED

Location: Dillsburg, PA (15 mi south of Harrisburg; 20 mi northwest of York)

Job Type: Full-time

Responsibilities:

• Troubleshoot and resolve issues with computers, printers, hardware, and many specialty software applications.
• Respond to incoming calls, messages, and/or emails regarding laptops, desktops, software, and/or hardware problems.
• Handles the IT equipment setup for hew hires and office moves.
• Support, install, troubleshoot, and provide training on Microsoft 365 and Teams.
• Install and support specialty engineering software; work with vendors’ technical support staff to resolve complex problems.
• Troubleshoot and resolve basic network and WiFi issues.
• Manage Active Directory users, computers, and printer objects.
• Configure, manage, maintain, and support video conference and AV equipment.
• Maintain an inventory of computers, software, and other peripheral equipment.
• Provide occasional technical assistance after regular hours.
• Travel to State College and Philadelphia, PA, offices as needed.

Job Skills and Abilities:

• Associate degree in Computer Science, Information Technology, or a related field, or an equivalent combination of experience, education, and training.
• 2 years of related work experience
• Experience with MicroStation, AutoCAD, and ArcGIS extremely helpful.
• Advanced knowledge troubleshooting Windows computers (both hardware and software).
• Ability to multitask in a fast-paced environment.
• Outstanding customer service skills both verbal and written.
• Must have strong problem-solving skills and an aptitude for developing solutions in a detail-orientated, fast-paced environment.
• Strong organizational and time management skills.
• Prior experience with Sysaid is a plus.
• Must be able to lift and move various computer hardware up to 50 pounds as well as see a computer monitor.
• Must have current PA driver’s license

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Employees are required to wear mask when walking throughout the building.

Ability to commute/relocate:

• Dillsburg, PA 17019: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Required)

Experience:

• Technical support: 2 years (Required)
• Engineering, CAD, and GIS software: 1 year (Preferred)

Work Location: One location