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Client Services Supervisor (Customer Service)

Easton, PA | Full Time
Expired

Job Description

A Day in the Life  

As a Client Services Supervisor, you will play an important part in providing direction to the Client Services team by ensuring all functions related to the processing of orders and receipts through the facilities meet client expectations. You’ll be working with some awesome clients that are heavily involved in the active lifestyle. 

Schedule: Monday - Friday: 8:00AM -4:30PM

All About You 

What You’ll Bring to the Role: 

  • Excellent technical capabilities with proficiency to learn internal and external software systems 
  • Excellent communication and interpersonal skills 
  • Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented 
  • Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety 
  • Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently  
  • Has the ability to be flexible and adapt to changing priorities.  
  • Trustworthy and moral character (we use pre-employment background & drug tests) 

The Must Haves: 

  • Must have 2 years’ experience in a logistics environment as a customer service representative, 3PL a plus 
  • Must be 18 years or older to apply
  • Proficient with Microsoft Office applications, specifically Outlook and Excel 
  • Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse 

Things You Will be Doing 

  • Ensures the training and development of team members   
  • Communicates, monitors and drives goals and performance metrics to meet client SLA’s 
  • Communicates expectations and provides regular feedback on performance   
  • Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities and escalations  
  • Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments  
  • Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP) 
  • Keeps work and storage areas in a safe, clean, and tidy condition at all times. 
  • Performs other duties as requested 

 

Perks 

  • Staff purchase program – wear the brands you love! 
  • Staff benefits plan – chose the benefits that are right for you! 
  • Flexible and fun work environment – work hard and play hard! 
  • Internal opportunities – we believe in growing our own! 

 

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

Skills for Client Services Supervisor (Customer Service)

The job skills required for Client Services Supervisor (Customer Service) include Customer Service, Microsoft Office, client service, Logistics, outlook, Troubleshooting etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Supervisor (Customer Service). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Supervisor (Customer Service). Select any job title you are interested in and start to search job requirements.

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Career Path for Client Services Supervisor (Customer Service)

The following is the career advancement route for Client Services Supervisor (Customer Service) positions, which can be used as a reference in future career path planning. As a Client Services Supervisor (Customer Service), it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Supervisor (Customer Service). You can explore the career advancement for a Client Services Supervisor (Customer Service) below and select your interested title to get hiring information.

How to Become a Client Services Supervisor

If you are interested in becoming a Client Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Supervisor for your reference.

Step 1 Understand the job description and responsibilities of a Client Services Supervisor

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Step 2 Knowing the best tips for becoming a Client Services Supervisor can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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