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Novir
San Luis, CO | Other
8 Months Ago
Clinical Care Coordinator
Novir San Luis, CO
Other 8 Months Ago
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Novir is Hiring a Clinical Care Coordinator Near San Luis, CO

About us

Novir is a hyper growth Biotechnology start-up company that provides a comprehensive approach to fighting COVID-19 and other life threatening infections. Novir's fast and flexible testing solutions help people get back to work, school, and life confidently and quickly in these uncertain times.

Our Mission Serving companies, schools, clinics, pharmacies, camps, and other customers with actionable insights in uncertain times, helping manage risk and instill confidence, comfort and trust.

Your Role: Our Clinical Care Coordinators at Novir, LLC (“the company”), focus on on-site clinical events for the company. As a Clinic Coordinator you will be responsible for managing the client services at our testing or vaccination clinics. You will support our clients, assisting them with checking in for appointments/services, administering tests and resulting tests. In addition, you will advise existing and potential clients on additional services offered by Novir. You will maintain an excellent standard of customer care at all times to ensure a warm welcome and pleasant introduction to the clinic.

Key Responsibilities: 

  • Greet clients, ensuring they feel welcome and comfortable
  • Address all inquiries in a professional and courteous way 
  • Ensure all clinic procedures are adhered to and completed in a timely manner in line with clinic needs 
  • Answer client questions in accordance with company procedures,
  • Maintain client records in accordance with company procedures and data protection requirements, always ensuring discretion and confidentiality 
  • Prepare and plan for assigned sites and communicate needs to operations continuously 
  • Prepare for site deployment in advance for easy drop off and breakdown site for easy pick up 
  • Take payments for clients after their services (testing) and to ensure payment handling procedures are followed 
  • Oversee and ensure supplies, tests, client literature and other supplies as required for the clinic are made available
  • Undertake general administrative tasks and support to the clinic as required by the Program Manager 
  • Maintain working areas and equipment in accordance with health, safety, hygiene and general housekeeping standards at all times 
  • Assist with any other clinic duties as required, including supporting other team members inclusive of our Health Care Workers
  • Maintain good working knowledge of the services provided including looking for opportunities to grow Novir’s presence at the site (moving from reactive to proactive testing, including athletics testing, special events) 

Requirements: 

  • Previous experience in customer service facing role 
  • Ability to enter data accurately 
  • Ability to use Word, Excel, Email, Internet, and in house systems 
  • Ability to drive between multiple clinic sites and have responsibility for various sites 
  • Ability to work on Saturdays and Sundays as needed, sometimes on short notice 

Key Competencies: 

  • Ability to communicate effectively at all levels and establish sound working relationships 
  • Polished appearance and professional manner 
  • Exemplary customer service skills 
  • Methodical and analytical with excellent attention to detail 
  • Excellent team working and relationship building skills 
  • Ability to absorb and retain product information 
  • Proactive approach to problem solving and decision making 
  • Capable of remaining calm and thriving in a fast-paced environment 
  • Strong team player 

Physical Demands of the Role:

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. 

  • Must be able to lift and carry or otherwise move 25 pounds regularly 
  • Must be able to wear personal protective gear most of the day. 
  • Must be able to stand most of the day on concrete or hard floors. 
  • Physical ability to work around children
  • Repeating motions that may include the wrist, hands and/or fingers.
  • Physically traveling from one work site to another

ENVIRONMENTAL CONDITIONS 

  • Occasionally deal with outdoor elements such as precipitation and wind. 
  • Occasionally work in noisy environments. 

License: 

  • Must have a valid driver's license or reliable transportation 

KPI’s for Success: 

  • Customer Service feedback 
  • Clinic Redemption targets met 
  • New Customer growth 

Perks of Working at Novir:

  • Competitive total compensation offerings 
  • Company match 401(k) 
  • Flexibility & work/life balance 
  • Competitive Medical and Vision insurance
  • Fully covered dental insurance
  • Life & Disability insurance
  • Opportunity to build something incredible while being surrounded by intelligent, hardworking and motivated coworker 

Our Company Values:

Novir is a fast-growing startup with a work hard, play hard attitude. We demonstrate our company values every day to both their colleagues and our clients: 

PERSONABLE 

Personal, approachable, closeness, amiable, affable, amicable

ETHICAL 

 Honest, moral, genuine, principled, real, respectful 

CONFIDENT 

Sure, certain, proud, self-esteemed, assured.

PASSIONATE ABOUT RESULTS 

Enthusiastic, energetic, eager, competitive, confident in our ability 

Novir, LLC provided the following inclusive hiring information: 

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. 

Job Types: Part-time

Job Summary

JOB TYPE

Other

POST DATE

07/13/2022

EXPIRATION DATE

09/28/2022

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