Who We Are Novir is a biotechnology and healthcare company that brings together an unmatched team of medical experts, trusted partners and technology solutions to deliver smart, fast and flexible testing solutions supported by reliable, cost-effective screening products.

Our Mission Serving companies, schools, clinics, pharmacies, camps, and other customers with actionable insights in uncertain times, helping you manage risk and instill confidence, comfort and trust.

About the Role: The Account Manager is responsible for maintaining and increasing customer satisfaction by cultivating existing client relationships and meeting their operational needs. This includes researching and resolving client issues and recommending potential operational enhancements or modifications.

This position includes a strong element of growth and selling-up existing accounts with new and existing Novir services and products as they become available.

This position will be required to build professional relationships with assigned customers, as well as act as a liaison between customers and cross-functional internal teams to ensure timely and successful delivery of solutions.

What You’ll Be Doing

• Implement tactical and strategic account plans to enhance business growth
• Build and maintain strong, long-lasting customer relationship
• Operate as the single point of contact for customer matters
• Provide day to day customer support and issue resolution
• Regularly collaborate with the Sales and Marketing teams to ensure alliance related to strategy, customer satisfaction & growth potential
• Organize account meetings and provide agendas and meeting notes
• Effectively communicate the progress of monthly/quarterly initiatives, including but not limited to tracking key account metrics
• Identify and grow opportunities within existing client pool
• Prioritize and resolve high severity requests or issues
• Develop, analyze, maintain, deliver & discuss client reports with the appropriate client contact
• Track and report potential compliance issues

Experience We’re Looking For:

• Previous experience in a Sales role demonstrating customer relationship and account growth
• Bachelor’s degree or strong relevant experience in a service delivery environment required
• Excellent oral and written communication skills
• Demonstrated selling skills
• Strong customer service or other relevant experience
• Demonstrated ability to communicate, present and influence effectively at all levels of the organization
• Experience interacting with all levels of management
• Demonstrated experience problem solving
• Excellent presentations skill with ability to relay information in a positive and professional manner
• Event planning experience and related skills will be helpful in this role
• Strong ability to influence both external (client) and internal stakeholders
• Proficient in Microsoft Office Suite
• Ability to travel approximately 75% of the time is required 

How are you measured:

• Account Growth – Measured from starting baseline adding new products, services and increased testing as applicable and available.
• Account Relationship – Measured with satisfaction survey
• Account Touch Points – Measured through CRM tools

Who You Are:

• You’re Customer Focused - You are passionate about providing the best possible customer experience and go above and beyond to make our customers happy. You feel responsible for the management of your accounts and work with clinical teams to ensure every touch point with your customer is professional and meeting your expectations
• You’re a Strong Communicator - You are able to communicate well across multiple channels.
• You’re Organized - You have the ability to juggle multiple priorities and tasks in a fast-paced setting while maintaining attention to detail.
• You’re Motivated – You think about account growth daily, develop and implement strategies to grow and maintain your account. You are reliable, accountable, and a go-getter, even when things get tough.

Perks of Working at Novir:

• Competitive total compensation offerings
• Permissive PTO
• Flexibility & work/life balance
• Medical, vision, disability and life insurance
• Dental insurance fully covered by Novir
• Opportunity to build something incredible while being surrounded by intelligent, hardworking and motivated coworkers
• Bonus program tied to Account Management measurements

Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!