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Field Service Representative (Pensions)
Full Time | Insurance 7 Months Ago
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Northwest Administrators, Inc. is Hiring a Field Service Representative (Pensions) Near Brisbane, CA

At Northwest Administrators Inc., we pride ourselves in delivering superior client and customer service. Meeting expectation is never enough as we want to exceed with flawless follow through in every contact.

Our Field Service Representatives are a key component to our success. They liaison between a variety of stakeholders. These include but are not limited to benefit plan participants, local union representatives, and employer representatives. With on-the-job training, the field service representatives provide ongoing communication and education about our retirement and health benefit plans.

If working for a company that is focused on customer satisfaction, delivers on their promises, and is never satisfied with the status quo in performing superior work is of interest to you, we hope you’ll consider NWA for your next career move.

What you'll be doing...

We get it. Employee benefits are complicated. Typically, when someone needs to use their benefits, they are also going through momentous changes. They’re newly retired or planning to soon. Or they are dealing with an important health issue. It may be that they are new in their careers and trying to understand what their benefits mean.

That’s where our Field Service Representatives help. We see this role as a “trainer” or a “teacher” in helping our participants understand the value of the benefits they rightfully have earned.

If hired, you will receive fully paid, on the job, training. With your expertise, you will perform a variety of duties including but not limited to:

  • Travel regionally overnight, as required, to different worksites or union halls to answer participant questions
  • Coordinate and conduct individual, small and larger group meetings explaining benefits
  • When learning of participant benefit issues, take ownership of the issue working with internal and external resources through resolution
  • Communicate both verbally and in writing to participant inquiries in both English and Spanish
  • Support and participate in activities related to ongoing benefit documentation and communication using your intermediate skills with Word, Excel, and Outlook
  • Progress through a structured career development program

Who you are...

  • Service Minded. Provide superior customer service, every day
  • Educated. Bachelor’s degree or equivalent combination of education and experience
  • Experienced: Previous experience in the benefits and/or Human Resources field
  • Communication. Excellent verbal/written communication; bilingual Spanish language skills required
  • Organized. Strong organizational and time management skills, ability to multi-task

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension* plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

*A pension plan provides regular payments during a person’s retirement from an investment fund to which that person, or their employer, has contributed during their working life.

If hired, you can expect...

  • Excellent medical, dental, vision & Rx benefits
  • Generous 401(k) plan with employer contribution and match
  • Paid vacation, sick leave, and holidays
  • Collaborative team environment with career growth opportunities
  • Work-life balance with flexible options to work at home or in the office

Equal Employment Opportunity

It is the policy of NWA to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information or any other characteristic protected by law. NWA prohibits any such discrimination or harassment.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

POST DATE

08/12/2022

EXPIRATION DATE

10/27/2022

WEBSITE

nwadmin.com

HEADQUARTERS

CAPITOL HILL, WA

SIZE

200 - 500

FOUNDED

1958

CEO

CHRISTOPHER R HUGHES

REVENUE

$200M - $500M

INDUSTRY

Insurance

Show more

Northwest Administrators, Inc.
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The following is the career advancement route for Field Service Representative (Pensions) positions, which can be used as a reference in future career path planning. As a Field Service Representative (Pensions), it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Representative (Pensions). You can explore the career advancement for a Field Service Representative (Pensions) below and select your interested title to get hiring information.

If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Field Service Representative job description and responsibilities

A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.

02/16/2022: Virginia Beach, VA

Client service representatives manage client relationships and provide customer support.

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Performs site visits with Service Partners, evaluates technical and professional performance.

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Prepare and maintain service related documentations.

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Filed service representatives take customer questions, complaints, comments, and concerns.

12/26/2021: Lorain, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Field Service Representative jobs

Always provide an outstanding field service support to customers.

02/24/2022: Melbourne, FL

Review field services done with the customer before leaving to ensure 100% resolution.

02/15/2022: Winston Salem, NC

Take the time to attend to customer service, customer support, and customer experience trainings whenever available.

02/15/2022: Longview, TX

As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.

03/06/2022: New Brunswick, NJ

Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.

02/10/2022: Saint Cloud, MN

Step 3: View the best colleges and universities for Field Service Representative.

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