Are you a great communicator with strong writing skills? Do you excel at problem solving and have experience in a call center environment? Do you take pride in providing outstanding customer service and resolving tough issues? If this describes you, then you may be a perfect fit as an Auditor in our Client Services Group.

What you'll be doing...

As the Client Service Center (CSC) Auditor in our Las Vegas office, your main focus will be to monitor, evaluate and assist with phone calls made to the center. This includes both external customer calls, as well as internal departmental questions. You will also be responsible for providing feedback for our customer service agents and collaborating with trainers, supervisors and assistant managers in maintaining uniform operating procedures. 

As an Auditor, you will:

• Resolve issues escalated by the phone agents, supervisors or other departments
• Answer internal calls from phone agents on the Assist Queue line
• Create and maintain Standard Operating Procedures on the SharePoint site detailing auditor duties
• Perform Quality Assurance (QA) reviews on phone agents on a monthly basis
• Help maintain department/management handbooks with approved policy and procedure guidelines

Who you are...

• Educated. Bachelor's degree highly preferred
• Experience. Supervisory and/or experience working in a call center environment preferred
• Organized. Able to prioritize work, multitask and work independently
• Communicator. Excellent verbal, written and interpersonal skills
• Technically Savvy. Proficient in the MS Office suite of tools including Word & Excel

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

• Excellent Medical, Dental, Vision & Rx benefits
• Paid vacation, sick leave and holidays
• Generous 401(k) with company base contribution & match
• Professional growth opportunities
• Work-life balance

Equal Employment Opportunity

It is the policy of NWA to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information or any other characteristic protected by law.