Job Title: Outreach Specialist
Reports To: Manager, Outreach & Marketing

Northpoint Recovery is a growing organization dedicated to providing a safe, therapeutic environment where those struggling with addiction can build a foundation for their recovery and gain a clear vision of hope. Northpoint provides a unique setting that provides affordable and effective alcohol and drug addiction treatment, with facilities located in Idaho, Colorado, Washington and Nebraska. Organizational values include humility, heart, inspiration and conviction. Our commitment to excellence means doing good for others and engaging in innovative empirical based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process.

POSITION SUMMARY: As a key member of the Northpoint team, the Outreach Specialist is responsible for the outbound marketing and revenue generating activities in accordance with budgeted objectives to obtain maximum profitability in relation to preset standards. This person will work strategically to increase awareness and promote Northpoint facilities and services to exclusive audiences. As an ambassador of our company, becoming a trusted face to our customers while also adhering to our Core Values is paramount.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Develop and execute a business plan that is designed to meet and exceed financial, market, and operational goals for your respective territory
• Service existing referral sources, and establishes new referral sources by planning and organizing daily work schedule to increase awareness and drive revenue in regional territory
• Adjusts content of presentations by studying the type of referral source
• Effective territory planning to ensure retention and penetration of existing referral sources, cultivation of new community partners, and the conversion of high quality revenue
• Work with internal teams to implement and train on solutions to ensure successful client/patient outcomes
• Work crossfunctionally with team members including other Outreach reps, Admissions, Billing, Marketing, and other internal support functions
• Utilize CRM (Salesforce) and other methods for planning, forecasting and business intelligence in order to support strategic and tactical decisions
• Maintains programs for marketing and expand these programs as needed
• Responsible for executing to established KPIs
• Keep VP of Operations informed of territory progress on a regular basis
• Preparation and operation of trade shows, conventions, and/or clinical meetings
• Provide high quality resource support to staff and treatment team
• Adhere to all company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• 3 years of successful selling experience in either healthcare or pharmaceutical industry
• A four (4) year degree in science, business, or related discipline preferred
• Good driving record
• Demonstrated track record of performance and success
• Demonstrated ability to develop both internal and external long-term business relationships
• Proven skills in working independently on several projects and presentations simultaneously
• Prior experience using Salesforce.com or other CRM system

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent critical thinking skills
• Excellent organizational abilities
• Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
• Quickly and effectively identify and resolve problematic situations
• Comfortable analyzing information and dealing with complexity
• Attention to detail and accuracy
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite

SUPERVISORY RESPONSIBILITIES:

• None

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires heavy use of mouse and keyboard

• Exposure to disturbed and potentially aggressive patients is possible. Stress ranges from low to intense depending on the situation
• Frequent travel 20-25% of the time inclusive of overnight stays and weekends

• Ability to work out of a home office. This will include maintaining an inventory and storage of literature and merchandise

CONDITIONS OF EMPLOYMENT:

• Completion of a tuberculin screening during first week of employment
• Completion of a pre-employment drug screening, post-accident and random for upon reasonable suspicion of use
• Completion of orientation and required paperwork prior to reporting to work
• Demonstrated computer literacy
• Completion of CPR/First Aid Training within first 90 days of employment
• Attendance at all mandatory staff development and training
• Completion of Health and Welfare background check
• Must be vaccinated against COVID-19

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.
Pay starting at $70,000

Job Type: Full-time

Pay: $70,000.00 per year