NorthOne is looking for an Associate, Customer Experience to join our high-performing team 🚀 We are a remote-first venture-backed startup at the heart of the FinTech movement that is reshaping the financial services and banking for small businesses across America. We are backed by some of the best VCs in the world and are solving important problems. 

Our product & mission

NorthOne is a business banking and financial management platform for small businesses across America. We don’t stop at being a faster, easier and simpler version of a bank - we’re focused on creating better financial outcomes for our customers by changing the definition of what a bank can be and do. We’re building a digital finance department for every small business in America with our business bank account as its foundation. 

Our mission is to build a business banking and financial management platform that lets anyone run a successful small business. Our team deeply believes in the transformative power of entrepreneurship and wants to democratize taking ownership of your economic independence.

Our team

We ❤ Customer Experience. As an Associate, Customer Experience, you’ll help us provide a great customer journey during an exciting period of growth. Reporting to our Customer Experience Lead, you’ll be joining a team who have helped build companies like Chime, Twitter, Instacart, E*Trade, McKinsey, Etsy, eBay and more.

We’re a team of A-players who are all in on solving big, important problems. Feeling it?

REQUIREMENTS

As an Associate, Customer Experience, you’ll be managing customer conversations across our various customer support channels to help our customers get the most out of our product. As the initial point of contact for any customer support-related issues, you’ll share any customer product feedback to ensure we continue to iterate our product and roadmap.

The skills required for this role - 

• You’re a natural communicator and you love diagnosing and solving problems
• You’re curious and enjoy learning how a product works so you can help your customers get the most out of it
• You’re an advocate for customer care and understand how to measure the impact of great customer experiences
• You love to troubleshoot and find a clear and understandable solutions for customers
• You are team-oriented and eager to go the extra mile to help out your peers

Bonus points - 

• You’re multilingual (Spanish preferred)
• You’ve worked at a fast-growth startup
• You have experience with Intercom as a chat platform
• You come from a family of small business owners
• You have a non-traditional or diverse background (personal or professional). You’ve lived a life that is different, where you've been challenged or have chosen to challenge yourself

If you are this close to what we’ve described but aren’t sure, apply. Let’s figure out together if this is where you could shine.

BENEFITS

As a valuable member of NorthOne’s team, you’ll get:

• Family coverage of top-tier health/dental benefits: Get the right coverage for what matters most.
• Remote-first work: You decide where you work. You can work from home, visit one of our in person hubs, or work while you travel.
• Professional development budget: Enjoy an annual budget to deepen your expertise
• Unlimited paid time off: We measure success around outcomes, not hours worked.
• Powerful gear: We’ll make sure you have the right tech to do your best work.
• Compensation: $20/hour

Few people have been trained for this sort of role and research shows that women and people from underrepresented groups are less likely to apply if they haven’t satisfied every requirement. If you are this close to what we’ve described, but aren’t sure, apply. Let’s figure out together if this is where you could shine.NorthOne is proud to be an equal opportunity employer and celebrates diversity. We welcome all applicants regardless of race, colour, gender, age, religion, sexual orientation, disability status or national origin.