1 Contact Center Specialist I Job in Woburn, MA
Northern Bank is Hiring a Contact Center Specialist I Near Woburn, MA
The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and services.
ESSENTIAL FUNCTIONS
•Responds to inquiries and requests from external, internal, and potential customers
•Guides online users through the Banks consumer and business electronic banking services, including but not limited to, mobile banking, RDC, bill-pay, and external transfers
•Research and resolve issues related to the Bank’s products and services
•Troubleshoot customers’ ability to perform online and mobile banking functions
•Provide assistance with password resets
•Stay current with information systems and training
•Processes account maintenance requests and other data entry functions
•Performs other deposit related functions as may be required
•Promotes and sells new products to existing and/or potential customers thorough a relationship-based approach
•Assists customers opening on-line accounts while detecting and preventing fraud
JOB QUALIFICATIONS
•1-2 years’ experience in Banking Customer Service, Deposit Operations, Contact Center and/or Retail Banking
•Comprehensive knowledge of the Banks deposit and services. Knowledge of loan products and credit card products
•Comprehensive knowledge of the Bank’s electronic services, including but not limited to, consumer and business electronic banking, mobile banking, bill-pay, external transfers, people pay, debit cards, and wire transfers
•Practical knowledge of Cash Management services, including but not limited to, ACH origination, DESA, Lockbox, Remote Deposit Capture, and merchant services
•Working knowledge of Bank policies and procedures including those governed by Federal or State Regulations
•Experience/Knowledge of the following is preferred: MS Office applications, e-Manager, eVision, Customer Service Tool, Mobile Banking Admin Tool, Harland Clarke Checking Ordering, Vision Content, Sendpoint Dashboard, FIS IBS Insight, Business Service Tool, RSA, CMSe for Debit and ATM Cards, Data Navigator, Lockbox Central, Xpress Deposit, FXD, and Salesforce CRM
About Northern Bank & Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of $2.65 billion with 13 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
Job Summary
Full Time
Banking
$51k-70k (estimate)
08/19/2022
04/25/2024
nbtc.com
WOBURN, MA
100 - 200
1960
JAMES J MAWN
$50M - $200M
Banking
Related Companies
About Northern Bank
Since 1960, Northern Bank has been the banking partner of choice for businesses and consumers throughout New England. We take an entrepreneurial, commonsense approach to providing a complete line of banking solutions. We are deeply invested in the communities we serve and passionately committed to helping you, our customers, grow. Thanks to the unwavering dedication of our team and the loyalty of our customers, we have been named the #1 performing Community Bank in New England for seven straight years and #1 in the United States in 2015. Northern Bank provides businesses and individuals with d...eposit and cash management services, commercial and franchise financing, residential mortgages, and wealth management services. We currently operate 12 branches in the Greater Boston market. For more information, contact us at 800-273-6908 or visit www.nbtc.com. Member FDIC | Equal Housing Lender. http://facebook.com/northernbankma http://twitter.com/northernbankma Social Media Guidelines: https://www.nbtc.com/customer-service/FAQs/what-are-our-social-media-guidelines-610
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The job skills required for Contact Center Specialist I include Customer Service, Products and Services, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Specialist I positions, which can be used as a reference in future career path planning. As a Contact Center Specialist I, it can be promoted into senior positions as an Inbound Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist I. You can explore the career advancement for a Contact Center Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
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Handle customer complaints under company guidance and seek assistance when needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
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Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
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Take lots of notes while on calls.
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Step 3: View the best colleges and universities for Contact Center Specialist.
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