Job Description

The Director of Clinical Operations oversees the implementation of the integrated care model.

Directs, plans, supervises, and coordinates the integration of care coordination, case management and Peer Support programs among Mental Health and Addiction treatment programs to ensure continual improvement of the quality of care.

• Ability to manage both the strategic and day-to-day operations with superior organizational skills, ensuring the management of multiple projects, and being highly detail oriented.

• Personality to enforce accountability of NET policies and procedures, must be able to work with all types of personalities

ESSENTIAL POSITION RESPONSIBILITIES:

• Provide clinical and administrative supervision to Director of Case Management, Peer Support and Care Coordinators.
• Works collaboratively with other directors to improve clinical outcomes and processes throughout the ICWC Division. 
• Performs audits and implements procedures to increase quality assurance measures. 
• Coordinate and supervise weekly Integrated Team Meetings 
• Conduct Employee Evaluations; formulate and implement Training Plans; Corrective Action plans as appropriate. 
• Interviewing, hiring, on-boarding and training of new staff. 
• Implement and maintain processes to ensure accuracy in billing encounters 
• Sign off on clinical documentation, as required.
• Utilize BI reports to leverage data and improve clinical outcomes and improve outcome measures. 
• Continuous evaluation and streamlining of program and staff workflows to maximize efficiency. 
• Oversee preparation for program licensing visits. 

Qualifications

• Education: Master’s degree in social work; Clinical license in PA preferred. 

• Work Experience: 5 years of progressive experience in the human service field- 2 of which were in the field of case management; AND 3 years supervisory experience. 

• Strong written and verbal communications skills 

• Knowledge and experience in Mental Health and Addictions 

• Computer proficiency and technical aptitude with the ability to use Microsoft products, including PowerPoint; experience with HRIS and benefits databases.

THE ORGANIZATION 

NET Centers & NET Services (NET) is a nonprofit agency providing compassionate care and commitment to community engagement; helping individuals and families heal, recover, and rebuild their lives. NET employs/contracts approximately 1000 individuals across multiple departments to include mental health, addiction treatment, foster care, residential group care, adoption, juvenile justice services and child welfare services.