Job Title: IT Administrator

Reports to IT Director

Summary

Supports the overall IT environment at NOPEC. Installs, modifies, and manages hardware, software, and peripheral equipment, such as monitors, keyboards, and printers, as directed by the IT Manager. Serves as the help desk to other team members, board members, and external consultants and timely response to inquiries and resolves problems.

Essential Duties and Responsibilities

Illustrative duties may include, but are not restricted to, one or more of the following:

· Establishes help desk operations to assist internal team members and external stakeholders with IT-related questions and problems.

· Performs hardware, software, and peripheral equipment improvements and upgrades to ensure all systems are up to date.

· Assists with the maintenance of all NOPEC data and file systems

· Monitors system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities.

· Performs IT onboarding of new employees, including collecting requirements, setup, and deployment

· Maintains records of the inventory of IT equipment, such as desktops, laptops, mobility devices, etc.

· Performs basic training and creates training materials on software applications.

Supervisory Requirements: None

Physical Requirements

• Valid Ohio Driver’s License and proof of automobile insurance at a level established by NOPEC.
• Sitting, standing, and bending.
• Ability to use office equipment including but not limited to office copier, shredder, computer equipment, and audio/visual equipment.
• Ability to communicate in a clear, confident, and compelling manner.

Qualifications/Requirements

• A minimum of 2 years of work experience in areas of business application software and personal computers.
• Bachelor’s Degree in Computer Science or Equivalent experience.
• Computer Skills: Proficiency in all office-based functions: Microsoft Office Programs and knowledge of creating pivot tables, Customer Relationship Management software, database management, and presentation software.
• SharePoint Online Development
• Advanced Excel skills
• Microsoft BI is a plus
• Certifications in these applications are a plus

Benefits of working at NOPEC:

• Competitive Salary
• 12 Paid Holidays, Personal Days, Vacation
• OPERS retirement
• Medical
• Dental
• Healthcare FSA account
• Tuition Reimbursement

NOPEC Mission and Call to Service

• NOPEC is the largest governmental retail aggregation in the United States. We have over 235 member communities in 19 counties throughout northeast Ohio. We exist for the sole purpose of serving our member communities and consumers.
• To fulfill this purpose, we aggregate, educate and advocate to maximize the value we bring to our members.
• The NOPEC team members who help us fulfill this mission must be confident, thinking leaders who are both humble and flexible. We exist to serve and must be willing to put our shoulders to that service regardless of where, how, and when the opportunity for service may present itself. We are driven team players, smart and intelligent, who understand and forward the needs of the people and communities we serve and who roll up our sleeves to work both collectively and individually to live up to and exceed the expectations of the public we serve.

Working Conditions

The incumbent will work in an office environment but is also expected to be able to function in an environment consistent with many multiple public buildings, trade shows, and other event locations throughout NOPEC’s Ohio footprint. Resultantly, the incumbent should expect to occasionally deal with the normal range of weather within Ohio including heat, cold, humidity, rain, etc. Frequent travel within the NOPEC footprint is expected. Incumbents should understand the expectation is that this job periodically requires a 40 hour per week commitment. Verification of identity, education, prior employment, and references may be required.

We are a drug-free workplace and an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.