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IT Support Technician

Olive Branch, MS | Full Time
Expired

Job Description

Northcentral Electric Cooperative is an equal opportunity employer and recruits, advertises, employs, promotes, transfers, disciplines, and discharges without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, or veteran status.


Northcentral Electric Cooperative
Job Description
IT Support Technician


Introduction:

The purpose of this position is to provide technical support to all departments in the areas of computer troubleshooting, hardware and software maintenance, report processing and training for providing excellent computer services to all employees


Supervisor: Information Technology Manager

 

Knowledge/Education Requirements:

  •  A 2-year or higher technical degree in computer technology or related field.
  • Experience maintaining and troubleshooting laptops, tablets, thin clients, PC’s, scanners and network printers.
  • Experience in Windows 10 desktop operating system and Microsoft Office 365 applications including but not limited to MS Word, Excel, Power Point, and Outlook.
  • CompTIA A Certification or equivalent, a plus.
  • Experience in Microsoft Active Directory user account and security group management a plus.
  • Desire to take advantage of training and learning opportunities.
  • Ability to function effectively in a fast-paced environment.
  • Strong organizational skills; ability to prioritize and manage multiple tasks simultaneously.
  • Independent, self-starting attitude with the ability to complete assignments with minimal supervision
  • Good written and verbal communication skills.  Comfortable communicating in person and via phone, IM, email, text, and radio with peers, managers, and vendors
  • Must be able to maintain confidentiality of all Cooperative information.
  • Excellent trouble shooting skills and ability to escalate situations requiring urgent attention.
  • Responsible, dependable, and committed team player who is goal driven.
  • Must have solid organizational skills and keen attention to detail


Duties/Responsibilities:

Essential Functions:

  • Provide timely response to Quest KACE 1000 help desk calls.
  • Provide primary telephone support for help desk. This support includes Cooperative specific applications, email, remote access, user account maintenance, and printing issues.
  • Ensuring that IT Security Polices are enforced.
  • Uses appropriate judgement in determining the involvement of information systems personnel.
  • Installs/upgrades hardware and software such as corporate and application software, desktop and laptop PC’s, PC memory, printers, etc.
  • Responsible for creating and updating existing documentation for hardware and software installs/upgrades for reference and disaster recovery.
  • Performs network, PC, peripheral, hardware and software troubleshooting in accordance with established operating procedures. Provides analysis, resolution, and documentation of issues.
  • Provides training for users.
  • Configures and images PC’s and laptops operating Windows.
  • Attend continuing education as needed to perform position more effectively.
  • Works on special projects as assigned.


Physical Requirements:

    Must be able to lift 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 20 lbs.  Must be able to stoop, kneel, crouch and crawl.  Work requires the ability to reach, handle and feel with fingers.  Must be able to speak and hear.  Must be able to obtain impressions through the eyes of the shape, size, distance, motion, and color or other characteristics of objects.  Must possess acuity, far and near, depth perception, field of vision, accommodation, and color vision.  Must be able to speak clearly and communicate effectively to interact with company employees and members.


    Skills for IT Support Technician

    The job skills required for IT Support Technician include Troubleshooting, IT Support, Technical Support, Operating System, Help Desk,and Information Technology etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.

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    Career Path for IT Support Technician

    The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Client Technologies Technician Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.

    How to Become an IT Support Technician

    If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.

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