Sales / Customer Service at High-growth Travel Startup
Marketing / Sales / Support

URComped is hiring a Customer Support Agent to join our team and help manage rapidly growing demand in our casino and cruise travel business. This position will initially assist with, then join, our Executive Host team in booking trips as well as greeting and onboarding new customers, answering questions and welcoming them to the "URComped Family".

URComped was recognized as one of fast-growing companies in the US by the INC 5000. This position requires a fun, high-energy, career-minded person that is passionate about helping people and bringing joy to their work.

Must enjoy speaking on the phone, meeting new people and possess a happy, positive attitude in both written and verbal communication with customers, partners and other URComped team members.

Goal is to move into an Executive Host position in 3-6 months. Executive Hosts have players assigned to them and will book those players on trips and be responsible to continue growing their book of business and ensure high levels of customers satisfaction. Executive Hosts can expect to make $70k-$110k .

Watch this video to learn more about what it's like working at URComped: https://drive.google.com/file/d/1faRT4luZJonZJFoF0yqJbpk_bH-sA9Oy/view?usp=sharing

About URComped

URComped books casino travel experiences to the top cruise lines and casino resorts around the world.

Our transformational platform allows casino players from all over the world to qualify themselves for access to new comp offers (aka Free Trips) with casinos and cruise lines that they have never visited before. Most casino players are stuck only receiving offers from the places they have played at before - URComped provides them with a whole world of new travel options.

URComped’s Core Values:

• Enthusiasm, gratitude and positivity are infectious and we aim to spread it in every interaction with our customers, partners and team members. We find joy in bringing joy to others.
• Transparency and honesty with customers and partners are foundational to our success.
• In the words of John Wooden, “Be quick, but don’t hurry.” We will do everything as quickly as possible, while maintaining scrupulous attention to detail and a commitment to getting the job done right.
• We relentlessly search for ways to surprise and delight our customers, speed up service, and give them access to exciting new experiences.

Main responsibilities include:

• Proactively welcome new members to URComped via phone and email.
• Explain how URComped works to new sign ups via phone and electronically and help them through the process of booking their first and repeat trips.
• Check for satisfaction with customers after they complete a URComped trip and encourage referrals and follow up trips.
• Promptly respond to inbound customer requests and inquiries.
• Promote upcoming special events and offers to existing URComped customers.
• Work closely with management and be creative in finding ways to increase bookings and improve the experience URComped delivers to its customers.
• Work closely with URComped’s casino and cruise partners to complete and confirm trip reservations for our clients.

Compensation:

$37,440 base salary monthly commission of $500-$1500/month based on trips booked and customers onboarded. Includes health/dental benefits, 401K Match, Profit sharing. Opportunity to travel to host a URComped Cruise in the first year. Huge career and income growth opportunities.

URComped is a fast growing startup and so the right candidate will have the opportunity to take on more responsibility and career growth quickly. We are looking for high-energy performers that will enthusiastically go the extra mile to delight customers and grow the business. There are huge career growth opportunities for talented candidates as URComped expands.

Work Environment:

Work from home 3 days per week! Perks include weekly happy hours, team lunches, travel and more.

Minimum Qualifications:

High school diploma or GED required; Bachelor’s degree in business administration or marketing a plus. Must be 21 years of age or older. Must be able to successfully pass a pre-employment drug screen and background investigation.

If no college degree, must have at least TWO years of successful inside sales and/or call center experience.

Knowledge, Abilities, Skills, and Certifications:

• Must have strong writing and grammatical skills and be a fast typer.
• Must be comfortable with technology and able to learn new things quickly.
• Upbeat, friendly positive attitude that comes across by phone is a MUST.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Must be open to working some nights and weekends based on business demands.
• Most common communication tools we use are Google Docs, Slack, Gmail, and URComped’s internal CRM, Trio360.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Sales or Customer Service: 2 years (Preferred)

Ability to Relocate:

• Dallas, TX 75287: Relocate before starting work (Required)

Work Location: In person