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Position Summary:This position is responsible for the daily functions related to the customer service representative function and assisting with loan processing, insurance and collections. Specific duties may include maintaining drawers, preparing deposits and monthly reports, processing insurance and assisting the Branch Management with loan processing and collections. This individual is responsible for performing miscellaneous duties related to branch administration. This individual will perform all duties in accordance with NSA standard practices, policies and procedures and all state and federal regulations.
Essential Duties (including, but not limited to):
General Office
Administration
Non-Essential Duties (including, but not limited to):
Skills and qualifications
Confidential Data: This position may be exposed to confidential information about the company, our customers and other associates on a regular basis. Disclosure of such information to any outside party in a business or social context can seriously impact the company, and may jeopardize the relationship of trust we enjoy with our customers.
Schedule: This position’s schedule is Monday-Thursday 8:45 AM through 5:30 PM and Fridays 8:45 AM through 6:00 PM. This position may be required to work overtime (outside of normal business hours, including weekends) and/or altered hours, if branch management deems necessary.
Working Conditions
General office environment - The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office, with office equipment available. Consistent competing demands on attention by incoming phone calls, co-workers and customers, etc and prolonged use of computer monitor, mouse, keyboard, calculator, and other such technology are to be expected. During time sensitive activities and high-volume periods, work outside the normal work schedule may be required.
Physical requirements
Position primarily involves sitting at a desk or other work station (up to 80%), but may require standing or walking for up to 10% of the time. Some driving (if eligible, per company policy and procedures) and exposure to outdoor climate (up to 10%) is to be expected during company errands, field calls, off-site meetings, etc. Must be able to read, write, and communicate fluently in English. (For Bilingual Required Positions only- Must be able to read, write, and communicate fluently in required language other than English; in addition to English). Position requires correctable vision.
Notice
This is not an employment contract and signing this job description does not affect the “At-Will” status of the position. Any portion of this job description is subject to change at the sole discretion of Company Management, with authorization provided from the President/CEO.
Full Time
$30k-37k (estimate)
09/28/2022
04/12/2024
The job skills required for Customer Service Representative include Customer Service, Written Communication, Leadership, Communicates Effectively, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.