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Senior Project Manager
Full Time 5 Months Ago
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North Shore Community Health Inc is Hiring a Senior Project Manager Near Salem, MA

Description

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a self-motivated, experienced and analytical Senior Project Manager to help move forward our strategic priorities and data analysis efforts across the organization. Reporting directly to the Executive Vice President/Chief Operating Officer (EVP/COO), the Sr. Project Manager will work closely with the EVP/COO to champion strategic initiatives and optimization efforts (informed by the organization’s strategic priorities and areas of opportunity) by actively leading and participating in the planning, implementation and evaluation of changes. The Sr. Project Manager will have a significant role in the procurement, analysis and presentation of data to support the Leadership Team’s and other senior leaders’ ability to make data-driven decisions. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

  • With direction from the EVP/COO, build, mobilize and coach cross-functional project teams for key initiatives. Responsibility includes support and oversight in areas such as project scoping, documentation of plans and timelines, maintenance of project momentum, design and execution on data gathering and analyses in support of project objectives and communicating progress towards goals to various audiences.
  • Partner with key stakeholders on improvement efforts, providing leadership and support in a manner that fosters team work, open communication and a mutual commitment and enthusiasm towards organizational goals and objectives.
  • Understand data sources and availability from both within the organization and from external sources (i.e. key partnerships, publicly available data, etc.). Seek to obtain and analyze data from a variety of sources to support objective and informed decision-making.
  • Think strategically and proactively on how to better leverage resources to optimize productivity, efficiency, patient experience, and health outcomes and minimize costs. Identify trends and issues and support the development of timely action plans towards improvement efforts.
  • Work with EVP/COO and other members of the Leadership Team, as appropriate, to design and produce reporting and/or dashboards that allow for monitoring and improvement (as needed) of organizational strategic goals and performance metrics.
  • As NSCH’s needs continues to evolve and grow, work with the EVP/COO and the Sr. Director of Practice Transformation to inform and build, as appropriate, further staffing structure to support performance improvement, project management and/or data resource efforts, considering available resourcing. Depending on the additional staffing needs, the Sr. Project Manager may manage 1-2 project management and/or data resource FTEs.
  • Serve as a subject matter expert and resource in performance improvement methodologies and tools.
  • Develop educational content and tools as well as support training and mentorship to NSCH staff in performance improvement science including root cause analyses, the PDSA cycle and the use of data.
  • Adhere to HIPAA rules including maintaining strict patient confidentiality.
  • Attend/complete all required trainings and participate in meetings as required.
  • Perform additional duties as requested by the EVP/COO, including representing NSCH at external meetings, making presentations, and/or additional duties to fulfill NSCH’s mission.

Requirements

  • A Bachelor’s degree in health management/administration, business or another related field is required. Master’s degree is preferred. Seven (7) years of experience in Healthcare/Public Health can be substitute for degree.
  • A minimum of five (5) years of experience in a healthcare setting, preferably in a federally qualified health center or other primary care healthcare setting.
  • High level of expertise in Microsoft Office applications (Excel, Word, PowerPoint, Outlook) required. Experience with SQL a plus.
  • Experience with electronic medical records highly preferred (especially Epic).
  • Proven performance and experience with performance improvement projects. Training in Lean methodology is preferred. 
  • Strong analytical, numerical and reasoning abilities, knowledge in health information technology in primary are settings, including design and use of data to improve performance.
  • Proven ability to prioritize and execute tasks in a fast-paced environment, while working collaboratively with medical staff and other clinical operations partners.
  • Ability to move work forward even in situations of ambiguity, complexity and/or various levels of staff buy-in or engagement. 
  • Effective presentation skills.
  • Excellent verbal, written and interpersonal communications skills.
  • Exceptional attention to detail including for written documentation, identifying and analyzing data/reports, and ability to make data-driven decisions and recommendations.
  • Demonstrated ability to build relationships and lead in a matrixed organization.
  • Ability to access all program locations (including travel to our sites) 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Job Summary

JOB TYPE

Full Time

POST DATE

10/04/2022

EXPIRATION DATE

10/07/2022

WEBSITE

nschi.org

HEADQUARTERS

GLOUCESTER, MA

SIZE

50 - 100

FOUNDED

1987

CEO

JEFFREY STOCKMAN

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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About North Shore Community Health

North Shore Community Health provides excellence in comprehensive, accessible, and affordable primary care to residents of all ages in the North Shore, Cape Ann, and surrounding areas. The mission of NSCH is to build healthy communities by providing exceptional care to all. NSCH provides high quality, comprehensive primary care through board certified Physicians, Nurse Practitioners and Physician Assistants. NSCH also provides Dental and Behavioral Health services. Patient visits are offered in four locations: The Salem Family Health Center, the school-based health center at Salem High School,... Peabody Veterans Memorial High School, the Gloucester Family Health Center and the Peabody Family Health Center. More
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