Description

The care coordinator is responsible for providing direct coordination of services to clients and/or their families as directed by the comprehensive evaluation and integrated client centered treatment plan. The care coordinator assists the Outpatient Behavioral Health Clinic and programs with tracking referrals, coordination of services internal and external, assisting clients to access of care and resources.

Duties and Responsibilities:

• Assessing clients needs through the intake and preliminary screening process.
• Connecting clients and/or families with services and resources.
• Ensuring continuity of care among the client’s treatment team.
• Facilitating internal and external collaboration to develop person-centered and family-centered integrated treatment planning.
• Assessing and assisting clients who have identified Social Determinants of Health (SDOH).
• Work closely with internal and external referral resources.
• Rotation of intake weeks for new inquiries and referrals.
• Assisting clients with updating intake paperwork and ROI on an annually bases.
• Documenting and maintain accurate and timely care coordination summaries.
• Maintaining and assisting assigned providers with scheduling clients, request and disclosing records for care coordination.
• Tracking and monitoring referrals.
• Attending integrated multidisciplinary team meetings and documenting the meeting notes and attendance.
• Monitoring Encounter Alert Service (EAS) and following up with clients within 24 hours of discharge from the ED or hospital.
• Collecting and entering required data into client’s ECR.
• Monitoring providers assigned to caseloads.
• Other duties assigned by supervisor

Requirements

To be employed as a Care Coordinator, an individual must meet all the qualifications:

MINIMUM QUALIFICATIONS:

• High School Graduate or GED
• Individual must be non-judgmental in regards to lifestyle, race and/or economic status.
• Must be able to pass a DHS background study and meet applicable requirements and regulations.
• Must be at least 21 years old and have a valid Minnesota Driver’s License.

PREFERRED EXPERIENCE:

• Experience and knowledge in behavioral health programming.
• 2 years of college in a healthcare or human service related field or 3 years of experience preferably working within a behavioral health clinic or social services.

Skills, Knowledge, and Abilities:

• Excellent client center care, interpersonal and organizational skills
• Ability to multi-task in a fast pace environment
• Excellent oral and written communication
• Ability to be a team player
• Ability to use good judgement in a highly emotional and demanding situations
• Knowledgeable about community resources
• Ability to adapt and deal with challenging situations and changes
• Ability to use Electronic Medical Record (EMR) system
• Ability to be compassionate, empathic, caring, and understanding of individuals and family’s situations
• Able to professionally collaborate with internal and external providers and agencies.
• Maintain confidentiality
• Be non-judgmental in regards to lifestyle, race and/or economic status.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.